Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shanmuga Sathish S

Shanmuga Sathish S

Hosur

Summary

Trustworthy processor with one year of practical experience and dedicated work ethic.

Self - motivated to consistently provide first - class results and performance in line with stringent targets and deadlines.

Motivated with year of experience. Energetic self - starter and team builder.

Navigates high - stress situation and achieves goals on time. Results-focused salesperson with background in contact centre environments. Confidently engages customers to build trust and look for sales opportunities. Personal strengths include organisation, time management and multitasking in high tempo environments. Confident [Job Title] successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

4
4
years of professional experience

Work History

Telecaller

Shadowfax Techonologics Pvt.ltd
Koramangala, Bengaluru
05.2021 - Current
  • Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
  • Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Managed up to [Number] customer inquiries per day in fast-paced centre.
  • Followed scripts and processes to uphold brand standards.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Referred customers to team leaders and expert advisers for complex inquiries.

Sales Executive

Sri Raghavendra Distributors
Bangalore
05.2024 - 10.2024
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
  • Dealed With Fine care, Avantor,Delta Labs,Acon, J-Mitra, Trivrtorn,On Site, range of products

Front Office Receptionist

LA Classic Groups of Hotel
Attibele
12.2020 - 03.2022
  • Handled complaints and concerns of customers.
  • Welcomed guests and clients in friendly, positive manner.
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Responded to enquiries from clients, vendors and members of public.
  • Greeted arriving guests and personally escorted to offices or meeting spaces.
  • Helped source vendors for office supplies or service needs.
  • Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.

Education

Diploma of Higher Education - Hotel Management

Chennai's Amirta University of Hotel Management
Bengaluru, KA
2021

2ND PUC -

Swathi Matriculation School
Hosur, TN
2018

SSLC -

Swathi Matriculation School
Hosur, TN
2015

BSE - Computer Science

Bharathidasan University
Tamil Nadu

Skills

  • Ability of hard working with excellent verbal and written communication skills
  • Ability to deal people with technical ideas
  • Telephone switchboard operation
  • Patient and calm
  • Managing issues
  • Multitasking
  • Excellent communication
  • Script following
  • Sales and marketing

Languages

Telugu
Native language
Kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Proficient (C2)
C2
English
Advanced (C1)
C1
Malayalam
Beginner
A1

Timeline

Sales Executive

Sri Raghavendra Distributors
05.2024 - 10.2024

Telecaller

Shadowfax Techonologics Pvt.ltd
05.2021 - Current

Front Office Receptionist

LA Classic Groups of Hotel
12.2020 - 03.2022

Diploma of Higher Education - Hotel Management

Chennai's Amirta University of Hotel Management

2ND PUC -

Swathi Matriculation School

SSLC -

Swathi Matriculation School

BSE - Computer Science

Bharathidasan University
Shanmuga Sathish S