SANGEETHA KRISHNAN
No.24/38, Surathamman Kovil Street, Amman Nagar, Thiruninravur.
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Senior Client Partner
Access Healthcare Private Limited
Chennai
03.2023 - 07.2024
- Responsible for timely and accurate posting and adjustments to all patient accounts.
- Accounting for daily balancing of cash and adjusting posting.
- Created customized solutions to meet the needs of clients based on their individual requirements.
- Resolved customer complaints regarding sales and service.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
HC & Insurance Operations Senior Representative
NTT DATA Private Limited
Chennai
12.2019 - 09.2022
- Analyzed current trends in the market place that could impact our HC and Insurance operations strategy.
- Developed training materials and conducted training sessions for new staff members on HC and Insurance operations procedures.
- Assisted with the development of new products and services related to HC and Insurance operations.
- Provided customer service to internal and external customers related to health insurance claims, billing issues, and policy questions.
Education
Bachelor of Arts - Accounting And Finance
D.R.B.C.C.C Hindu College
Pattabiram 7201-2018
HSSLC
Dasar's Higher Secondary School - Chennai 24
01-2015
SSLC
Dasar's Higher Secondary School
Chennai 2401-2013
Skills
- Customer Satisfaction
- CRM proficiency
- Data-driven decision-making
- Forecasting Accuracy
- Client Relationship Management
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Senior Client Partner
Access Healthcare Private Limited
03.2023 - 07.2024
HC & Insurance Operations Senior Representative
NTT DATA Private Limited
12.2019 - 09.2022
Bachelor of Arts - Accounting And Finance
D.R.B.C.C.C Hindu College
HSSLC
Dasar's Higher Secondary School - Chennai 24
SSLC
Dasar's Higher Secondary School
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