SANGEETHA KUMAR
CHENNAI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
ASSISTANT MANAGER RBB-PB-WD
HDFC BANK LIMITED
CHENNAI
12.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Responds to customer Enquires ans assist with solving Customer Concern
- Branch Transaction Report Monitoring.
- Process Customer Request and Cross Selling Banking Products.
- Handling of Cash transaction ans non cash transaction( Fund Transfer, NEFT, RTGS,Inward/Outward Remittance, FD/RD, Salary upload, Account Closure Etc.,)
- Updating and Verification in E-Call Back.
TEAM LEADER
SBI CARDS- INNOVA SOURCE
CHENNAI
10.2020 - 11.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Monitor Team Performance and Report.
- Oversee day to day team Operation and Performance.
- Motivate team members.
- Listen to Team members feedback and resolve any issues or conflict.
- Developed Strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- held weekly staff meetings to review projects updates, discuss issues, and brainstorm solutions.
COUNSELOR
ISBM UNIVERSITY
CHENNAI
09.2019 - 09.2020
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Generation of Lead on daily basis.
- Development Positive working relationship with Faculty
- Co-Ordinate with Academic advisor to help Students in making Career Choices based on their academic majors.
Education
BBA - Business Administration And Management
BHAKTAVATSALAM MEMORIAL COLLEGE FOR WOMENS
CHENNAI06-2019
HSC-STATE BOARD
TARAPORE LOGANATHAN GIRLS HIGHER SEC SCHOOL
CHENNAI01-2016
SSLC-STATE BOARD
TARAPORE LOGANATHAN GIRSLS HIGHER SEC SCHOOL
CHENNAI01-2014
Skills
- Operations Management
- Product and Service Knowledge
- Employee Performance Evaluations
- Sales Monitoring
- Staff Training and Development
- Workload Management
- Money Handling
- Business Development
- Customer Rapport
- Retail Operations
- Customer Relationship Management(CRM)
- MS Office
- Tally ERP9
- Web Researcher
Languages
Tamil, English
First Language
PERSONAL DETAILS
- NAME : SANGEETHA KUMAR
- FATHER : G KUMAR
- MOTHER : K RAJESHWARI
- D O B :14-04-1999
- NATIONALITY : INDIAN
- GENDER : FEMALE
- MARITIAL STATUS : SINGLE
- HOBBIES : PHOTOGRAPHY, SURFING INTERNET, COOKING
Timeline
ASSISTANT MANAGER RBB-PB-WD
HDFC BANK LIMITED
12.2021 - Current
TEAM LEADER
SBI CARDS- INNOVA SOURCE
10.2020 - 11.2021
COUNSELOR
ISBM UNIVERSITY
09.2019 - 09.2020
BBA - Business Administration And Management
BHAKTAVATSALAM MEMORIAL COLLEGE FOR WOMENS
HSC-STATE BOARD
TARAPORE LOGANATHAN GIRLS HIGHER SEC SCHOOL
SSLC-STATE BOARD
TARAPORE LOGANATHAN GIRSLS HIGHER SEC SCHOOL
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