Sangeetha S

Lead a 10-member team managing corporate banking system requests and client configurations.

• Performed Functional and UAT Testing for enhancements and new feature releases in CitiDirect BE (CD BE) platform.
• Participated in weekend release validation testing for CD BE and AES applications, ensuring production readiness and defect-free deployment.
• Validated end-to-end payment lifecycle including user entitlements, transaction authorization flows, and reporting outputs.
• Identified functional gaps and configuration issues, logged defects, coordinated with technology teams, and tracked fixes through to deployment.
• Supported regression testing during application releases to ensure no impact on existing functionalities.
• Played a key role in Verint UAT implementation:
  Tested employee efficiency tracking, utilization monitoring, and capacity planning modules.
  Highlighted system discrepancies and monitored resolution until production deployment.
• Conducted post-production validation and stabilization support.
• Review Process Manuals, process grids, support business and technical teams for standardizing products and customized solutions.
• Work closely with senior executives to implement key initiatives.
• Responsible for sharing evidence of the audit samples provided by KPMG across teams, ensuring there are no gaps, and attending to any remediation promptly.

• Managed corporate online banking profiles for 14 APAC countries, India, Western Europe performing functional validation of client configurations within the BE banking application.
• Identified system discrepancies during setup and coordinated with technology teams to ensure accurate configuration and timely resolution prior to go-live.
• Structured and validated end-to-end payment workflows based on client requirements, ensuring accurate system setup and entitlement controls.
• Participated in migration, testing and validation of a new payment method Cross Border Fund Transfer Incoming (CBFT - I) for China, Malaysia and Thailand.
• Conducted impact analysis and validation during migration from non-AMA to AMA screens in CD BE application, identifying functional gaps and ensuring successful transition.
• Supported UAT activities by validating business scenarios and confirming system readiness before production deployment.
• Performed configuration testing for user creation, token administration, mobile pass issuance, and access provisioning.
• Generated reports for customers using MT940 and MT950 setup and AES application.

• Engaged with client to identify and recommend process improvements for deliverables.
• Automated processes to enhance efficiency and reduce errors.
• Delegated tasks to team, ensuring timely completion per SLA.
• Monitored employee performance and reported findings to senior management.
• Mentored and guided employees to foster proper completion of assigned duties
• Built strong relationships with customers through positive attitude and attentive response
• Prepared quarterly audit files for samples and tested the accuracy, timeliness of the process for Risk Control Sample Audits

• Managed payroll process for international and domestic clients which include Samsung, APMM (Denmark), etc
• Managed tax compliance, statutory requirements, and benefits processing to ensure accuracy and adherence
• Generated customized reports on pay areas, pay scales, and wage types to support informed decision-making
• Coordinated with team and departments to implement client-requested changes, enhancing service delivery
• Ensured adherence to time metrics in service deliverables by effectively coordinating with inter departments