Traveling
Hi, I’m
SANGRAM CHHATOI
Branch Collection Head
Cuttack
Summary
AN OVERVIEW Exceptionally well organised with a track record that demonstrates self-motivation, creativity and initiatives to achieve the set goals. A quick learner with the ability to work under pressure and meet deadlines. Excellent communication and people management skills. CARRTER OBJECTIVE Intend to build a carrier with leading corporate having hi-tech creative environment that is technology savvy and will help me to exploit every bit of my potential.
Overview
13
years of professional experience
2
Languages
Work History
IIFL Finance LtdCuttack
Branch Collection Head
06.2022 - Current
Job overview
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
Udaan.Com, Hiveloop Logistics Pvt LtdBhubaneswar
Cluster Manager
04.2019 - 05.2022
Job overview
- Over 6 years of extensive experience in business analysis and coordination with expertise in generating, customizing and developing reports
- Worked with marketing, sales and technical team to understand the business needs and increase revenue
- (Credit Collections)
- Handling Collection Executives of multiple cities by the desired target set by the management to control NPA
- Handling entire team present in Field for smooth day to day Collection on my locations
- 17 Collection Executives along with 7 cities
- Preparing the entire cluster daily MIS of Collections.
Transerve Advisors Pvt LtdCuttack
Agency Manager
11.2016 - 03.2019
Job overview
- Handling Bkt “X” to “N” through business partners by the desired target set by the management
- Product Handling Business loan & personal Loan
- 20 FOS along with 4 agencies
- Preparing the entire east daily MIS of both the products.
Capital First LTD, Reliance Communication LimitedCuttack
Store Manager
09.2014 - 10.2016
Job overview
- Team Management: Handling entire team present in RW for smooth day to day transaction
- Manpower Management: Proper deployed Manpower at sore and understands their difficulty
- Sales and Operations: Increase sales for development business with 100% satisfaction to customer
- Immediately given attention to customer issue and resolve with in time limited
- Stock Control: Main stock like Handset, Dongle, E-Recharge, SIM etc.,
- Revenue enhancement: Increase sales and decrease Churn and Customer satisfaction.
Reliance Communication Limited, Wireless GroupCuttack
Customer Retention
10.2012 - 08.2014
Job overview
- Enhancing Collection within due Dates (18th Day) efficiency
- Responsible for overall collection efficiency
- Cash collection management
- Reduce the OG bar levels and enhance due date payment through relationship building hence reducing churn, increasing collections and bringing down bad debt provisioning
- Responsible for ensuring implementation of policies leading to enhancing recovery of unpaid amounts going into bad debts from defaulting customers
- Data analysis related to customer churn and collections and take away along with action planning
- Coordinating with all Coordinators of CUG customer, E2E CP and Retention Agency FOS, regarding Bill delivery, Collection and Retention etc
- Bill Delivery Activity
- Coordinating with customer for Billing Queries
- Coordinating with FOS for timely bill deliver and proper follow up for payment pickup
- Cross check with Customer whether they have received bill or not in specific time line
- Personally visited to corporate customer for any issue relating service issue
- MIS
- Preparation of Retention Report
- It’s a daily report CIOU wise preparing how much we have retain customer from E2E wise
- FOS wise achievement report daily wise
- Billing Cycle report to control how much we retain
- Product wise and Revenue wise churn Report.
Uninor FOFO
01.2010 - 01.2012
Job overview
- CRE
- Upfront Customer handling and resolve Customer issue
- Store Stock and Billing Management
- Achieve the sales target
- Overall Audit Responsibility of Store
- Day today activity to maintain the stores.
Education
Christ college Cuttack
SCHOLASTICS
S H C Mahavidyalaya Bhubaneswar
INTERMIDTATE from Science
Badambadi new colony high school
H.S.C
Skills
PGDCA (From NICE)Operating System :- Ms-DOS, WindowMs office 2003 and 2007Internet and data entry
Payment collections
Data collection and review
Collections background
Information collection and analysis
Teamwork and Collaboration
Additional Information
- ACHIEVEMENTS . Promoted to Senior Cluster Manager in 2021 from Udaan.com, Win Top Performer as Cluster Manager in 2020- 2021 calendar year in Udaan , Awarded Best team leader in 2011-12 calendar year from Reliance Communication. Best operation Executive in Uninor. Organizing member of college tech fest Active participant in school annual function.
Interests
Playing cricket
Timeline
Branch Collection Head
IIFL Finance Ltd
06.2022 - Current
Cluster Manager
Udaan.Com, Hiveloop Logistics Pvt Ltd
04.2019 - 05.2022
Agency Manager
Transerve Advisors Pvt Ltd
11.2016 - 03.2019
Store Manager
Capital First LTD, Reliance Communication Limited
09.2014 - 10.2016
Customer Retention
Reliance Communication Limited, Wireless Group
10.2012 - 08.2014
Uninor FOFO
01.2010 - 01.2012
Christ college Cuttack
SCHOLASTICS
1 2009
S H C Mahavidyalaya Bhubaneswar
INTERMIDTATE from Science
1 2005
Badambadi new colony high school
H.S.C
1 2000