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Self-motivated and hardworking fresher seeking an opportunity to prove my skills and utilize my knowledge in the growth of the organization.

Tier 1 Help Desk / Desktop Support Technician with extensive hands-on experience supporting end users, troubleshooting Windows-based systems, and assisting with IT infrastructure deployments in fast-paced environments. U.S. Navy veteran with 8 years of operational experience, known for exceptional documentation, time management, and customer service skills. Currently pursuing a Bachelor of Arts in Cybersecurity and preparing for CompTIA Security+. Strong foundation in Active Directory, desktop imaging, hardware installation, escalation procedures, and change management.
Versatile Help Desk Technician boasting relevant experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Dynamic Senior Support Engineer with extensive experience at Microsoft India, specializing in Windows troubleshooting and server performance. Proven track record in mentoring teams and enhancing incident resolution processes. Adept at utilizing advanced debugging techniques and fostering effective communication to drive project success and improve client onboarding experiences.

Seasoned IT Manager with a robust background in cloud computing, cybersecurity, and technical leadership. Excelled at Eklavya University by enhancing system security and performance, leveraging skills in AWS, Azure, and network administration. Demonstrated expertise in IT infrastructure and a knack for fostering team growth. Achieved significant improvements in operational efficiency and cybersecurity measures.

A Senior Associate - Technical and Infrastructure Support, with a BCA degree (2014) and 7+ years of experience in remote and field technical support, as well as rural development. Proficient in Ms-Office, Advanced Excel, and both web-based and desktop applications. Skilled in IT technical support, training and development, teamwork, and troubleshooting technical issues both remotely and on-site, having resolved over 2500+ technical issues throughout my career. Passionate about learning new technologies to resolve IT-related issues, analyzing errors, identifying loopholes, and providing effective solutions. Seeking a company that offers opportunities for continuous learning and professional growth. Fluent in English, Bengali, and Hindi. A self-motivated, proactive, hardworking, and enthusiastic individual.

SANIKA PANASKAR

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