Sanjanaa S
Chennai
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization. Polished Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work. Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.
Overview
2
2
years of professional experience
Work History
Supportive executive
STL Silicone Tech Lab
Chennai
02.2024 - Current
- Help desk support and management for all EBS clients on Microsoft Dynamics Business Central
Help desk support and management for all EBS clients on all other EBS client solution offerings
Management of support responses and client liaison to ensure support SLAs are maintained and customer satisfaction is ensured through exemplary communication
Contact Monitoring the Support inbound and maintaining support cases
Remote training of end users to help educate them where they are having trouble
Test and debug software updates before release into production environment
Document release notes and changes in Communications Bulletins
Provide backup to the field staff and assist with project work in conjunction with the team as required
Management, training, mentoring and organisation of other internal or external resources to ensure Dynamics NAV client support is delivered to the highest level
Identification and implementation of system and process improvements as applicable with direct reference to client help desk and support
Record all customer correspondence and capture training and sales opportunities
Liaise with consultants, developers, solution managers, and software providers for any product issues
Mentor colleagues around NAV customers' mission critical issues for effective troubleshooting and timely resolution
Publish Knowledge Base articles.
Customer care support
IDP Education
10.2023 - 01.2024
- Contacting current and potential clients to inform them regarding the product and service
Answering all queries and questions regarding the company and product
Understanding customers' requirements by asking questions and closing the deal
Keeping the customer database maintained and updated.
Telecalling, collection process
Allset business solutions
08.2022 - 06.2023
- Obtaining and updating lists of individuals' contact details
Calling active and budding clients to encourage the purchase of items
Following up and getting payment
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Resolved customer complaints promptly and professionally.
Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Answered customer inquiries over the phone and via email.
Ensured compliance with company policies regarding privacy laws and data protection regulations.
Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Relationship manager
S group of companies
05.2022 - 08.2022
- Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors.
Education
Commerce with computer science -
St.ursula's Anglo.Indian. Higher.Secondary.school
Chennai, India08.2022
DDP -
Madras computer center
Pl/SQL and Oracle -
Fita academy
01.2023
BBA -
Jbas college for women
01.2022
Skills
- Communication
- Staff Motivation
- Marketing
- Training and Development
- Decision-Making
- Administrative Management
- Workflow Planning
- Human Resources
- Executive Support
- Time Management
- Team Leadership
- Risk Management
- Client Engagement
- Schedule Management
Languages
Tamil
English
Areas Of Interest
- Non-voice process
- Data entry operator
- Backend executive
- Administrative
- Social media marketing
- Consulting
- Photography
- Support executive
Personal Information
- Date of Birth: 10/10/01
- Gender: Female
- Nationality: Hindu
Hobbies and Interests
Photography
Projects
Training Institute Database, 7 Days, Sql and Pl, Creating tables, insert, functional and procedures, queries, user interface
Timeline
Supportive executive
STL Silicone Tech Lab
02.2024 - Current
Customer care support
IDP Education
10.2023 - 01.2024
Telecalling, collection process
Allset business solutions
08.2022 - 06.2023
Relationship manager
S group of companies
05.2022 - 08.2022
Commerce with computer science -
St.ursula's Anglo.Indian. Higher.Secondary.school
DDP -
Madras computer center
Pl/SQL and Oracle -
Fita academy
BBA -
Jbas college for women