Sanjar Shaikh
Relationship Manager
Mumbai
Summary
To work in an esteemed organization where I can get an opportunity to show my capabilities and get an appreciation for the same and contribute to its prosperity through my hard work and practical knowledge gained so far. Determined Senior Relationship Manager with demonstrated skills in build lasting relationships with clients and conflict resolution . Highly effective at networking and building great rapport with others. Dedicated to effective leadership and detail-oriented work.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Relationship Manager
Reliance Securities Ltd
07.2021 - Current
- Solving customers queries regarding financial products
- Provide market related information to clients
- Opening and handling of Demat account
- Generating revenue through investment products
- Up selling and cross selling of like MLD,PMS BAS, INSURANCE MUTUAL FUNDS ETC
- Strive to deliver client satisfaction-stablished vision and strategies.
Relationship Manager
Indiainfoline Ltd
06.2020 - 06.2021
- Responsible for acquiring for New Franchisees
- Forward business proposal & joining formalities to the customers
- Collecting the documents & Joining fees from the customer to complete their joining process
- Responsible for generating revenue and achieve revenue targets through existing franchisees
- Manage relationships with new franchisees and advice on new cross sell products like MLD, BONDS,PMS, INSURANCE,CFD,MUTUAL FUNDS ETC.
Customer Care & Collection Officer
Indiabulls Consumer Finance Pvt. Ltd
05.2018 - 06.2020
- Provide customer information about product & services (Dhani personal loan)
- Escalation specialist in INDIABULLS Consumer Finance Ltd
- Escalation addressing to the customers query via Mails
- Managing many customer by taking regular follow up especially managing one or more service desk function indulging into handling those cases which are pending from long time and also assisting those who has escalated the matter to RBI Ombudsman Consumer Forum ,IRDA, Grievances or Nodal cell and assisting over call if customer needed
- Assist customer with prompt & polite support in-person and via E-Mails
- Maintained strong reputation of efficiency & accuracy, earning numerous recommendations from satisfied customers
- Collaborated with cross-functional terms and diverse colleagues to accomplish team objective an serve customer needs
- Handled diverse range of customer service, operational and administrative requirements daily
- Interacting with customers for understanding reason for delay in payment used standard collection procedures and negotiated payment arrangements.Maintain correspondence with clients through telephone, E-Mails with the purpose of maintaining regularity in payments
- Maintain payment records of the clients with details such as a date, amounts, dues, interest charged etc.Maintain collection and accounts for the organization and responsible to answer any query in this regard
- Fore-Closure related :handling service request for Generation of Statement of account ,Repayment Schedule , Fore- Closure letter with payment link and NOC.
FRESH DIRECT ONLINE SERVICES PVT.LTD
05.2016 - 05.2018
- Invoice creation : I used to create invoice of groceries then deliver to the assigned dispatch department
- Availability of groceries at their Magento Application and update into the system
- OTHER ACHIEVEMENT
- Completed Nation cadet corps CERTIFICATION for ‘B’ & ‘C’ with B GRADE
- GOLD MEDAL at Cross Country for
Education
Bachelor of Commerce -
Mumbai University
Mumbai 06.2013 - 06.2016
Skills
Skillsundefined
Timeline
Senior Relationship Manager
Reliance Securities Ltd
07.2021 - Current
Relationship Manager
Indiainfoline Ltd
06.2020 - 06.2021
Customer Care & Collection Officer
Indiabulls Consumer Finance Pvt. Ltd
05.2018 - 06.2020
FRESH DIRECT ONLINE SERVICES PVT.LTD
05.2016 - 05.2018
Bachelor of Commerce -
Mumbai University
06.2013 - 06.2016
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