Sanjay Choudhary
Jaipur
Summary
To seek an opportunity in an esteemed organization for a progressive and responsible role through continued strive and dedication. Hospitality professional with focus on managing front office operations, ensuring guest satisfaction, and leading team to deliver exceptional service. Adept at handling reservations, resolving guest issues, and coordinating with other departments to streamline processes and improve efficiency.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Sarovar Premiere Alwar (Pre-Opening )
01.2025 - Current
- Coached employees through day-to-day work and complex problems.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implemented staff training programs, improving employee performance and team cohesion.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented inventory control measures, maximizing room revenue during periods of high demand.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
Assistant Front Office Manager
Radisson Blu Hotel
09.2023 - 12.2024
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays.
- Participated in promotional activities and events to enhance the hotel's visibility and reputation.
- Enhanced guest experiences through personalised care, offering upgrades and service add-ons for increased enjoyment.
- Trained new staff on hotel policies, customer service protocols, and software systems.
- Handled guest complaints with empathy and efficiency, resolving issues to ensure satisfaction.
- Coordinated daily front desk operations, including room assignments and guest check-ins and out.
- Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values.
- Created quarterly company employee appreciation outings to reinforce an employee-centric environment.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Enhanced guest satisfaction by efficiently managing front office tasks, and addressing customer concerns promptly.
- Created training modules in partnership with HR for new hires.
Duty Manager
The LaLiT Jaipur
06.2022 - 08.2023
- Heading the entire front office operations for the iconic 268-key property, including the MOD verticals (spa, laundry, gift shop, minibar, LaLiT loyalty).
- Updating the norms post Covid and driving the entire safety audit for the hotel, ensuring that all necessary measures are implemented and social distancing is followed by both guests and team members, as per the guidelines of Radisson Hotel Group.
- Ensuring optimum staffing levels considering the business volumes and positive guest experience.
- Reviewing employee behaviour, performance, and appearance.
- Maintaining comprehensive knowledge, including room rates, hotel policies, availability, VIP guest movements, and events, and ensuring that the team is aware of the same.
- Working with all department managers to ensure operations are running smoothly.
- Developing and implementing strategies that will ensure a positive guest experience and exceed expectations.
- Optimising the departmental costs effectively and boosting the profit.
- Coached employees through day-to-day work and complex problems.
Duty Manager
Hotel Royal Orchid
03.2021 - 05.2022
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Serve as Manager-on-Duty in the absence of the Front office Manager.
- Coach, Monitor, and Develop team members for improved performance.
- Works closely with sales and their VIP Clients.
- To supervise Hotelogix close day according to the corrected procedure and standard whilst overseeing the auditing of the days business.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring.
- Communicates to Management any problems, complaints or unhappy guest.
- Collaborated with maintenance and housekeeping to achieve rooms in 100% occupancy.
Duty Manager
Sarovar Hotels & Resorts
11.2019 - 04.2021
- Directed teams handling various operations in fast-paced environments.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Identified department's financial and resource needs and helped management with drafting budgets for planned and unplanned expenses.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages and maintain product availability.
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
Executive - Front Office
Sarovar Hotels & Resorts
11.2018 - 11.2019
- Processes - IRCs, Departure Control, Rooms Controlling, Guest Engagement.
- Serving as a role model to demonstrate appropriate behaviour from the top line management down the line.
- Supervises same-day selling procedures to maximise room revenue and property occupancy.
- Handles guest problems and complaints, seeking assistance from supervisors and managers as necessary.
- Implementing the customer recognition/service programme, communicating, and ensuring the process.
- Provides feedback to individuals based on observation of service behaviours.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- To supervise IDS close day according to the corrected procedure and standard, whilst overseeing the auditing of the day's business.
- Ensures that regular ongoing communication is happening with employees to create awareness of business objectives, communicate expectations, recognise performance, and produce desired results.
- Responsible for all the online portfolio scores.
Front Office Supervisor
Trident Hyderabad
06.2017 - 11.2018
- On-the Job achievements and job responsibilities include-
- Inventory Management.
- Chronological recording of Guest Incidents & Feedbacks for future review and correction.
- Solicited feedback through questionnaires to evaluate levels of guest Satisfaction.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Handling VIP arrivals, room blocking and follow up with the room status.
- Build, Strengthen and maintain relationship with the guests.
- Ensuring service to the guest is of high quality.
Front Office Associate
Hilton Hotels & Resorts
05.2016 - 05.2017
- Researched and updated all required materials needed for department.
- Improved customer service ratings through MAKE IT RIGHT procedure.
- Promoted the hotel brand's loyalty through Catch Me at My Best.
- Improve customer service ratings.
- Maintain excellent customer relations by ensuring the provision of efficient and friendly services at all times.
- Developing and maintaining a positive relationship with all members of the hotel.
Education
Three Years Bachelor Degree - Hotel Management & Catering Technology
Institute Of Hotel Management
Jaipur01.2016
Senior Secondary -
Kendriya Vidyalaya
Jaipur01.2011
Secondary -
Kendriya Vidyalaya
Jaipur01.2009
Skills
- Guest relations
- Proactive leadership
- Technical support
- Guest complaint resolution
- Guest engagement programme
- Customer service
- Administrative skills
- Pricing strategy
- Budgeting and planning
- Revenue growth planning
- Teamwork and collaboration
Interests
Worked in Front Office and Food & Beverage Service in the various functions held at College
Internship
Hilton Hotel, Jaipur, Rajasthan, India, 22 weeks, Front Office, Food & Beverage Service, Production, Housekeeping
Personal Information
- Date of Birth: 1993-06-11
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Front Office Manager
Sarovar Premiere Alwar (Pre-Opening )
01.2025 - Current
Assistant Front Office Manager
Radisson Blu Hotel
09.2023 - 12.2024
Duty Manager
The LaLiT Jaipur
06.2022 - 08.2023
Duty Manager
Hotel Royal Orchid
03.2021 - 05.2022
Duty Manager
Sarovar Hotels & Resorts
11.2019 - 04.2021
Executive - Front Office
Sarovar Hotels & Resorts
11.2018 - 11.2019
Front Office Supervisor
Trident Hyderabad
06.2017 - 11.2018
Front Office Associate
Hilton Hotels & Resorts
05.2016 - 05.2017
Three Years Bachelor Degree - Hotel Management & Catering Technology
Institute Of Hotel Management
Senior Secondary -
Kendriya Vidyalaya
Secondary -
Kendriya Vidyalaya