Sanjay Deshpande
Pune
Summary
Experienced IT security and IT infrastructure leader with 28 years of global experience. Proven ability to navigate complex technological challenges and translate them into strategic business solutions. Adept at driving organizational performance through innovative security frameworks, cross-functional leadership, and cutting-edge IT governance. Certified CISSP with a track record of implementing robust technological strategies to optimize operational efficiency and mitigate risks effectively.
Overview
29
29
years of professional experience
6
6
Certifications
Work History
Director IT Infrastructure
Jade Global
01.2020 - Current
- Led IT Infrastructure team while managing 112 IT specialists
- Implemented security initiative with BCP/DR capabilities, reducing security incidents by 22% while standardizing infrastructure policies
- Led IT upgradation initiatives through virtualization and proactive monitoring systems, achieving 18% reduction in hardware costs
- Transformed service operations through AI implementation, delivering 21% gross margin and 8% improvement in service metrics
- Setup Global Service Desk team
- Drove CMMi level 5 certification, resulting in 6% SLA performance enhancement through optimized incident and change management processes
- Implementing robust security event and incident management protocols
- Delivering targeted internal training on ITIL v4 foundation concepts
- Creating innovative ITSM assessment frameworks for organizational training & ensuring organizational learning and capability advancement
- Executing comprehensive people management and performance enhancement programs
- Conducting strategic CAB (Change Advisory Board) meetings and driving continuous service improvement initiatives
- Leading stakeholder engagement, relationship management along with spearheading pre-sales efforts & building compelling case studies
Director & Co-Founder
BitsStrings IT Services
10.2018 - 01.2020
- Delivered strategic ITSM and Security consulting services , resulting in enhanced operational efficiency and strengthened security postures across multiple enterprises
- Provided end-to-end technology transformation services targeting organizational excellence
- Conducted comprehensive vulnerability assessment and penetration testing across enterprise infrastructures
- Delivered holistic IT Service Management and Security consultancy to progressive, performance-driven organizations
- Delivered specialized CISSP and IT service management training programs
- Assisted clients in implementing ITIL frameworks by leveraging their existing technological infrastructure
- Structured and streamlined service management processes within established organizational frameworks
Senior Manager – Global Service Operations
Sungard Availability Services
06.2014 - 08.2018
- Led enterprise-wide infrastructure operations with cross-functional team of 8 managers and 94 specialists, driving excellence in incident and change management across global systems
- Improved server performance by 46% through strategic virtualization initiatives and hardware modernization program
- Established comprehensive monitoring and patch management framework, enhancing system reliability and security posture
- Directed recruitment processes, from creating job descriptions to exit interviews, ensuring team engagement and productivity
- Reduced change failures by 18% through Six Sigma analysis and automated patching to achieve a 48% efficiency boost
- Instituted robust security initiatives and capacity planning frameworks, optimizing overall infrastructure management and compliance
- Implemented enterprise-wide DR strategy achieving 4-hour recovery time, while strengthening information security through enhanced capacity planning and risk management
Manager – Operations, Client Engagement Manager & Senior Consultant
HSBC Global Technology Centre
09.2005 - 05.2014
- Collaborated with the global data centre team to design, implement, and configure RIM infrastructure across data centres
- Partnered with the intrusion detection team to define and analyse intrusion responses
- Contributed to ITIL v3 implementation, developing release management strategies aligned with security policies
- Played a key role in achieving CMM Level 3 certification by defining departmental processes and training programs
- Implemented & configured BMC PATROL on network infrastructure and servers, developing customized plugins for critical applications
- Led IT project managers to deliver end-to-end project management for banking projects and developed dashboards for senior management reporting
- Designed and deployed monitoring infrastructure for internal architecture while ensuring security baselines for systems and networks in coordination with business leads
- Led access audits and compliance with organizational policies, ensuring secure operations
- Owned performance testing/tuning data, defining access controls and data classification standards
- Fostered strong relationships, ensuring timely issue resolution, and driving financial ownership across client portfolios
- Strengthened cross-functional synergy between HR, tech support & finance teams to resolve client issues, enhancing customer satisfaction
- Supervised unit, interface, and regression testing for new releases while supporting passive and synthetic monitoring of banking applications using HP BAC RUM
- Managed EMEA client engagements, streamlining onshore/offshore delivery processes as the single point of contact (SPOC), significantly improving CSAT scores
- Led Pune operations, overseeing RIM, performance testing/tuning, internal applications, and project management teams comprising 5 direct and 60 indirect resources
Senior Product Developer
BMC Software
01.2002 - 08.2005
Senior IT Analyst
GE Technology Centre
11.1998 - 12.2001
Engineer – Research & Development
Schneider Electric
04.1996 - 10.1998
Education
Master in Mechanical Design -
Indian Institute of Technology
New Delhi 04.2025 - 06.1996
Bachelor in Mechanical Engineering -
College of Engineering
Pune 05.1989 - 06.1993
Skills
- IT Security
- Global Infrastructure Management
- Datacenter Management
- Cross-Functional Team Leadership
- Technology Training & Mentorship
- P&L Management
- ITIL Service Management
- Cybersecurity Risk Assessment
- Process Optimization using CMMi & Six Sigma
Certification
(ISC)2 Certified Information Systems Security Professional (CISSP), ISC2, 2019
Timeline
Master in Mechanical Design -
Indian Institute of Technology
04.2025 - 06.1996
Director IT Infrastructure
Jade Global
01.2020 - Current
Director & Co-Founder
BitsStrings IT Services
10.2018 - 01.2020
Senior Manager – Global Service Operations
Sungard Availability Services
06.2014 - 08.2018
Manager – Operations, Client Engagement Manager & Senior Consultant
HSBC Global Technology Centre
09.2005 - 05.2014
Senior Product Developer
BMC Software
01.2002 - 08.2005
Senior IT Analyst
GE Technology Centre
11.1998 - 12.2001
Engineer – Research & Development
Schneider Electric
04.1996 - 10.1998
Bachelor in Mechanical Engineering -
College of Engineering
05.1989 - 06.1993
(ISC)2 Certified Information Systems Security Professional (CISSP), ISC2, 2019
EU Council Certified Ethical Hacker (CEH), ISC2, 2020
PMI Project Management Professional (PMP), PMI, 2000
Six Sigma Green Belt
ITSM foundation
ISO 20000-1:2005 Internal Auditor
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