Sanjay J N

Key Achievements :

• Revenue Growth: Leveraged strategic pricing recommendations to achieve over $2 million in additional revenue, surpassing targets and optimizing profitability
• Process Automation: Designed and implemented a macro solution reducing calculation time from 8-15 minutes to 3 seconds, achieving a 99% efficiency improvement
• Data Reporting: Developed standardized Excel reporting tools to segregate complex data, facilitating clearer insights and team-wide adoption
• Strategic Initiatives: Supported global and local pricing strategies, contributing to enhanced market competitiveness and revenue optimization

Key Responsibilities :

• Conduct margin analysis and recommend price adjustments based on product portfolios
• Perform cost and factory margin analysis on a case-by-case basis
• Approve price clearance for various deal requests, including RFPs, RFQs, and government tenders
• Prepare case summaries and communicate pricing approvals to stakeholders
• Collaborate with cross-functional teams to align pricing strategies with business objectives
• Monitor pricing strategy performance and implement data-driven adjustments
• Train new team members on pricing analysis processes and tools

• Customer Service Excellence: Awarded 'Top Performer' for delivering outstanding customer support and issue resolution

Key Responsibilities :

• Address customer inquiries related to savings accounts, credit cards, loans, and banking services
• Guide customers in online/mobile banking services and resolved technical issues
• Identified cross-selling opportunities tailored to customer needs and preferences