Sanjay Khan
Bengaluru
Summary
As a dynamic and organized Operations Manager, I bring over 17 years of experience in Order to Cash, Trust & Safety, Analytics, and Utilities.Throughout my career, I have worked across various locations in India and the Philippines, managing client operations worldwide. I have thrived in establishing business relationships, developing organizational frameworks, implementing standards, and promoting ongoing, goal-focused enhancements. My approach is rooted in effective communication, negotiation, and a strong ability to demonstrate analytical evidence and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Analytics Advisory Manager
Accenture
Bengaluru
04.2022 - 01.2024
- Successfully led the global cross-functional implementation of a significant, integrated AI/ML solution in Collections for a high-profile client
- Delivered ~$300k P&L impact through leading cross-functional projects, utilizing analytics and analysis techniques to uncover optimization opportunities and guide strategic decisions based on discovered insights.
- Identified opportunities for Analytics intervention and improvement in Order to Cash procedures such as DSO, Deductions Prediction, Revenue Leakage, Cash Application, and Order Management.
- Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.
Business Operations Manager
Accenture
Hyderabad
12.2016 - 04.2022
- Effective exhibition of leadership by overseeing and directing the growth of a Trust & Safety service delivery team for a prominent global client, increasing the number of employees from ~150 to 300
- Implemented and executed several successful workflows
- Led and guided business operations with precision through strategic planning.
- Supervised the go-live process for two new projects, resulting in their successful launch.
- Directed day-to-day operations, leveraging strategic planning to drive successful execution of initiatives that aligned with business plan targets and enhanced overall profitability.
- Built solid client relationships by actively listening, effectively communicating, and employing dynamic interpersonal skills.
- Conducted analysis on financials and metrics reports to determine performance levels and goal completion.
- Identified key objectives to re-establish long term plans to meet goals.
- Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
- Demonstrated excellent network and relationship building with both external and internal customers.
Business Operations Specialist
Accenture
Manila
04.2014 - 12.2016
Senior Business Operations Analyst
Accenture
Chennai
02.2012 - 03.2014
Process Expert
Atos
Chennai
02.2011 - 01.2012
Process Analyst
Accenture
Chennai
06.2006 - 04.2010
Education
PGDBA - Operations
Symbiosis Center For Distance Learning
Pune, MH06-2011
Bachelor of Science - Statistics
Loyola College
Chennai 05-2006
Skills
- Order to Cash
- Trust & Safety
- Analytics
- Operations Management
- Account Management
- Client service-driven
- Strategic Planning
- Financial Management
- Workforce Management
- Business Planning
- Project Management
- Performance Management
- Business Analysis
Certification
- Certified ESG Professional
- Sports Analytics Certification
Affiliations
- Engaging with people is my passion, and I have actively led teams focused on people engagement.
Timeline
Analytics Advisory Manager
Accenture
04.2022 - 01.2024
Business Operations Manager
Accenture
12.2016 - 04.2022
Business Operations Specialist
Accenture
04.2014 - 12.2016
Senior Business Operations Analyst
Accenture
02.2012 - 03.2014
Process Expert
Atos
02.2011 - 01.2012
Process Analyst
Accenture
06.2006 - 04.2010
PGDBA - Operations
Symbiosis Center For Distance Learning
Bachelor of Science - Statistics
Loyola College
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