Accomplished banking professional with a proven track record at HDFC Bank LTD, adept in relationship management and business development. Leveraged banking product knowledge and CRM software proficiency to enhance customer portfolio value, achieving significant client retention and satisfaction. Demonstrated leadership in team management, contributing to the bank's profitability through strategic cross-selling and vigilant fraud risk monitoring.
(Acquiring, Enhancing, Deepening and Retention)
Banking Product & Process Knowledge
Knowledge of competition & current trends in Banking and Financial Industry
Relationship management and Business development
Leadership and Team management
CRM software proficiency
IRDA Certification
NISM V-A Certification