Summary
Overview
Work History
Education
Skills
Timeline
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Sanjay Kumar

Supply Chain: Order Management

Summary

Organized and proactive professional with 10+ years of experience in ensuring products are shipped on time, recommending improvements to the shipping process, and keeping stock rooms organized seeking position of Supply Chain Analyst at Nestle India LTD. Committed to optimizing and coordinating processes, and experienced in troubleshooting and overcoming challenges.

Overview

13
13
years of professional experience

Work History

Senior Executive- Customer Solutions Analysis

Nestle India LTD
04.2019 - Current
  • O2C Ecom Supply Chain
  • Customer Order Management & processing
  • MIS reports on Weekly & Invoicing that focus on the market
  • Coordinate with Internal & External stakeholders for Appointment related issue.
  • Monitoring daily Open orders vs. stock availability.
  • Reconcile Fill rate with Customer Weekly and Monthly basis
  • OLA: Tracking Customer Online availabilities and arranging the stock accordingly.
  • Tracking COF & OTIF and review with stakeholders.
  • Monitoring Returns good.
  • Forecast Review with Customer and Demand planner.
  • Tracking Customer Delivery.
  • Maintaining Low RSL goods to avoid any ageing stock.

Customer Service Officer

Becton Dickinson India Ltd C/o Randstad Pvt LTD
01.2015 - 03.2019
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Customer Order Management & processing
  • Dispatch tracking
  • Stock allocation Tracking
  • Monitoring daily, back orders vs. stock availability.
  • Stock Movement Planning

Supply Chain Officer (Modern Trade)

Nestle India Ltd C/o Randstad Pvt LTD
07.2011 - 12.2015
  • Handling Modern Trade North location
  • Customer Order Management & processing
  • Returns Good management
  • Monitoring daily, back orders vs. stock availability
  • COF & OTIF

Education

BBA -

Himalayan Instituted Of Management & Technology
Delhi
04.2001 -

Skills

Customer Order Managements

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Timeline

Senior Executive- Customer Solutions Analysis

Nestle India LTD
04.2019 - Current

Customer Service Officer

Becton Dickinson India Ltd C/o Randstad Pvt LTD
01.2015 - 03.2019

Supply Chain Officer (Modern Trade)

Nestle India Ltd C/o Randstad Pvt LTD
07.2011 - 12.2015

BBA -

Himalayan Instituted Of Management & Technology
04.2001 -

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Sanjay KumarSupply Chain: Order Management