Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
hobbies
Timeline
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Sanjay Singh

Service Engineer
New Delhi

Summary

Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 2 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. A customer-centric professional with a passion for delivering exceptional experiences and building strong relationships. Seeking a position at SBI Cards where I can leverage my skills and expertise to enhance customer satisfaction and drive business growth.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Service Engineer

Dyson
Gurugram
07.2021 - 05.2023
  • Provided best owner experience while empathizing with the product owner.
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Provided customer feedback to team to facilitate research about the product and know its limitations to improve.
  • Handling of ASP service partners in Delhi NCR . Trained multiple technicians, performed audits, put processes in place, invoicing, forecasting of part consumption, managed spare and calls data.
  • Achieving the highest NPS numbers with Employee of the year award frequently demonstrating commitment to providing exceptional owner satisfaction and building strong client relationships.

Intern Engineer

Sunpin Renewable India Pvt. Ltd.
Dehradun
02.2021 - 05.2021
  • Studied manufacturing processes to improve overall knowledge.
  • Collaborated with senior engineers on projects and offered insights about the installation and did it myself too.
  • Tested machinery and coordinated engineering tests for better efficiency.
  • Space visualization for checking the capacity of the place for Solar Plant installation.

Maintenance Engineer Intern

Sandhar Automotive
Gurugram
06.2019 - 08.2019
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Worked on line balancing to increase the net production of the parts getting manufactured to increase the production by 10% increasing the annual profits by 2 crore.

Education

Bachelors - Mechanical Engineering

Manav Rachna University
Haryana, India
04.2017 - 05.2021

Intermediate -

Balvantray Mehta Vidya Bhawan (A.S.M.A.)
New Delhi, India
04.2016 - 03.2017

Matriculation -

Balvantray Mehta Vidya Bhawan (A.S.M.A.)
New Delhi, India
04.2014 - 03.2015

Skills

    Technical troubleshooting

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Certification

Leadership and emotional intelligence

Accomplishments

  • Received the Dyson Employee of the year award for outstanding performance in the country.
  • Multiple R&R for consistency and improvement of work.
  • Participated in MAKETHON-2019 and prepared a real time water measuring device.
  • Active member of Lions Club of Faridabad, a social group to help the underprivileged.



hobbies

  • Outdoor sports like volleyball, cricket and badminton.
  • Reading novels
  • cooking
  • music

Timeline

Service Engineer

Dyson
07.2021 - 05.2023

Intern Engineer

Sunpin Renewable India Pvt. Ltd.
02.2021 - 05.2021

Leadership and emotional intelligence

07-2020

Maintenance Engineer Intern

Sandhar Automotive
06.2019 - 08.2019

Bachelors - Mechanical Engineering

Manav Rachna University
04.2017 - 05.2021

Intermediate -

Balvantray Mehta Vidya Bhawan (A.S.M.A.)
04.2016 - 03.2017

Matriculation -

Balvantray Mehta Vidya Bhawan (A.S.M.A.)
04.2014 - 03.2015

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Sanjay SinghService Engineer