Sanjaysinh Kher
Lead Engineer
Ahmedabad
Summary
1. Telecom IT Engineer with Expertise in Complex Systems and Infrastructure Maintenance
2. Experienced Lead Engineer Specializing in Troubleshooting and Project Management in Telecom IT
3. Skilled Telecom IT Engineer Proficient in Managing Diverse IT Environments and Infrastructure
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Lead Engineer
Alepo Technologies Inc.
NAVI MUMBAI
09.2018 - Current
- Facilitated technical discussions with clients and vendors to integrate network elements using SOAP/RADIUS/DIAMETER protocols.
- Meticulous in adhering to project timelines and diligently monitoring progress to ensure on-time delivery of high-quality products without compromise.
- Successfully completed end-to-end integration projects, providing detailed justifications for any delays in the closure process.
- Installation and Integration of Alepo PCRF, AAA , CRM applications.
- Possess foundational knowledge of Kubernetes architecture (L1 level) and have gained some hands-on experience in deploying and managing Kubernetes in production systems.
- Configured maintenance scripts for automated system recovery, application backup, and performance metrics collection to assess system performance.
- Monitoring, troubleshooting and Maintenance of Mysql Database
- Analyzed application-related logs and addressed customer-reported issues through debugging, simulation, and configuration changes to ensure prompt resolution.
- Collaborated closely with R&D and QA teams to apply patches and updates, ensuring that the latest software versions were integrated into the system.
- Ensured 100% resolution of customer complaints within the defined SLA.
- Conducted knowledge transfer (KT) sessions for team members, providing instruction on call flow and customization for various projects. Implemented change requests (CRs) to improve system performance and meet customer requirements.
- Independently managed S1/S2 cases during shifts, ensuring timely resolution within defined SLAs. Prepared and shared incident report (IR) documentation and root cause analysis (RCA) with customers.
- Performed regular follow-ups and escalated issues as needed with internal teams and vendors to ensure timely resolution of customer issues.
- Served as a valuable MSO (Managed Services Operations) resource for E-Networks [Overseas] and received excellent feedback for providing exceptional service.
System Engineer
Sterlite Technologies Limited
Ahmedabad
06.2016 - 09.2018
- Installed and integrated Sterlite and Alepo PCRF and Policy Manager for network deployments on client servers.
- Provided support by diagnosing problems related to network, devices, services, or applications and implemented technical or procedural solutions to resolve issues.
- Monitored and troubleshooted ORACLE Database (RAC) using SQL.
- Analyze application related logs and resolve problems reported by customers by debugging, simulating and fixing them through configuration changes.
- Collaborated closely with internal teams to ensure that fixes were promptly implemented in production setups without any omissions.
- Ensure 100% resolution for Customer complaints as per the SLA defined
- Delivering KT Session to team-members of different project’s call flow and customization
- Event Management like perform various task during Hardware failure, File system corruption, service not working just like technical support and end to end ownership till incident not resolved
- Regular analysis of events and logs and maintain the reports for future audit purpose
- Prepare Daily Checklist for health check of CPU uptime and utilization, memory utilization, check disk space, Network Connectivity and Services status etc
- Automated health check report generation tool configuration and installation.
Education
B.TECH - Electronics & Communication
C.S.P.I.T
Nadiad 08.2012 - 05.2016
H.S.C -
Shree Swaminarayan Higher Secondary School
Maninagar,Ahmedabad 06.2011 - 04.2012
S.S.C -
Shree Swaminarayan Higher Secondary School
Maninagar, Ahmedabad 06.2009 - 04.2010
Skills
Telecom 5G [ L1 training]
undefinedAccomplishments
- Supervised team of 5 staff members.
- Collaborated with team of Huawei in the Integration of CRM and HSS.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to definite point for entire team "Quick Access To Restore" .
Certification
RHCE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Engineer
Alepo Technologies Inc.
09.2018 - Current
RHCE
02-2018
RHCSA
02-2018
System Engineer
Sterlite Technologies Limited
06.2016 - 09.2018
B.TECH - Electronics & Communication
C.S.P.I.T
08.2012 - 05.2016
H.S.C -
Shree Swaminarayan Higher Secondary School
06.2011 - 04.2012
S.S.C -
Shree Swaminarayan Higher Secondary School
06.2009 - 04.2010
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