Sanjeev Kumar

• Setup an application operation team from scratch to being live in production.
• Got hands on exposure to AWS, Jenkins CI/CD, Terraform IaC.
• Handled operations for two applications with team size of 8
• Major activities include incidence, problem, outage, change management within specified SLAs resulting in application availability to the maximum.
• Made sure that we have all the knowledge to deal with different kinds of issues.
• Continuously involved in finding the technical/functional or process debt and getting them filled in.
• Identified process improvement or automation opportunities and encouraged team to take the initiatives and be proactive.
• Organized relevant training sessions and personally trained new members of team.
• Escalated and resolved major service issues.
• Organized schedules, monitored shifts and made sure there was apt coverage.
• Provided status reports to management.
• Determined quality control standards.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Evaluated employee performance and provided feedback and training as needed.

• Setup and lead a team of 6 from scratch taking all required KT from client.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Carried out release activities, change management, incident resolution, Incident/Problem ticket management by bringing in different stake holders together and ensure timely releases and issue resolution
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Prepared in-depth reports for each project managed and updated documentation as changes occurred.
• Used BMC Remedy to track, maintain and update trouble tickets.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Provided DevOps, infrastructure support, application availability to various dev, testing, production environments and supported release teams to enhance the delivery process for Mastercard wallet app- Masterpass.
• Set up alerts and application monitors using Splunk/Dynatrace as well as internal tools and processes, making sure errors and exceptions are taken care of in timely manner.
• Took care of CI/CD workflow using Jenkins and fixed issues in pipeline.
• Took initiative in taking knowledge transfers from Dev, DevOps, TechOps folks to remain up-to-date with applications, tools, platforms and processes.

• Delivered migration of 7 apps with most of the below tasks completed on time and as per client expectations.
• Migrated applications from Weblogic application server to Tomcat.
• Migrated from Tibco JMS to spring JMS.
• Major contribution in migrating from Ant based build environment to Maven.
• Moved applications to Jenkins for facilitating Continuous Integration.
• Integrated static scan and black duck scan on the running applications. Fixed complex security issues found in the process.
• Devised steps to minimize the deployment processes and having more automated application deployment.
• Made the common configuration files available at a centralized location.
• Externalization of environment dependent configuration files.
• Learnt UNIX commands, remote debugging and security related stuffs.

• Participated in sprint planning, retrospective meets.
• 2. Acted as backup Scrum master as well as supported junior and new members in the team.
• Learnt and implemented AngularJS controllers, modules, SpringMVC based RESTFul web services.
• Wrote JPA based DAO layers.
• Introduced Liquibase in the applications to automate the task of delta script execution.
• Got exposure to Selenium web driver and contributed in automating GUI testing and CI.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Provided direction and guidance to process improvements and established policies.
• Developed screens and full flow for new client demos as specified by the business analyst and sales teams.
• Learnt JPA and RESTful web services to develop DAO layers.
• Learnt JQuery and Javascript to contribute to screen enhancements and defect fixing.

• Developed backend DAO layer using hibernate/JPA.
• Used singleton, factory patterns and Generics to design the basics of the app.
• Contributed with Jquery plugins to make the screens appealing.
• Visited client side to showcase this application under innovation competition.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Written JUnit test case suing db2.
• Part of maintenance team to provide bug fixes.
• Learnt JSP, EJB, JPA and JUnit testing while working on this project
• Visited client location for 3 months (Frankfurt, Germany in 2012).
• Supported multiple clients in fixing the bugs reported in timely manner.
• Taken care of multiple feature implementations on backend.

GPA: 68.47

GPA: 67.66