SANJEEV KUMAR NARULA
Jalandhar
Summary
Business development professional with expertise in sales strategy, lead generation, and revenue growth. Proven ability to transform opportunities into lasting client relationships. Experienced in operations management and administrative oversight, with a track record of leading teams to enhance performance and drive business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Business Development Manager
ETS India (TOEFL)
Jalandhar
01.2023 - 03.2026
- Developed and executed regional sales strategies by forecasting and setting annual sales targets for Jalandhar and Ludhiana, driving revenue growth and profitability.
- Identified, acquired, and managed new clients through strong relationship building, personalized engagement, and consistent value delivery.
- Collaborated with study abroad agents and coaching institutes (B2B sales) to promote test preparation products and consistently achieve sales targets.
- Planned and conducted mock tests, workshops, and seminars to increase product awareness, generate leads, and boost market demand.
Senior Executive
IDP Education Ltd
Jalandhar
04.2019 - 01.2023
- Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for products.
- Visited IELTS institutes in assigned cities to build strong relationships and promote IDP IELTS, driving student admissions.
- Working to achieve yearly sales target.
- Maintained and updated sales activity records in tracking system, ensuring accurate tracking of performance metrics.
- Facilitated seminars for nodal partners, strengthening collaboration and enhancing partnership outcomes.
- Responded to inbound calls concerning admissions to provide information.
- Managing office and dealing with IELTS customers and candidates to resolve their queries and complaints.
- Assisted walk-in inquiries regarding IELTS test admissions at the office.
Premium Relationship Manager
Reliance SMSL Ltd
Jalandhar
02.2017 - 03.2019
- Acquired and retained clients for Reliance JIO Connections, enhancing customer loyalty.
- Sold Reliance JIO Connections to small and medium-sized businesses, expanding client base.
- Design and implement strategies to cross-sell and up-sell services to existing customer base.
- Generated sales revenue through telemarketing lead groups and cold calling efforts.
- Responded to and resolved all account disputes.
Team Leader
First source Solutions
Jalandhar
11.2008 - 02.2017
- Motivated team of call center operators to achieve target of AHT, QUALITY, REPEAT, LOGIN, SHRINKAGE, ATTRITION, SERVICE LEVEL, ANSWERING LEVEL.
- Motivated team to meet monthly goals and beat other teams in the Center.
- Motivated staff to achieve sales goals through contests and performance bonuses.
- Organized monthly contests to drive team performance with rewards for top achievers.
- Set monthly and daily goals for inbound call center team according to company (Airtel).
- Supervised inbound team to ensure knowledgeable and thorough responses to customer inquiries.
- Ensured script was always followed by team members on call.
- Did spot-checks listening in on calls to make certain team followed provided scripts.
Education
B.COM -
Indira Gandhi National Open University
JalandharSkills
- B2B sales
- Market development
- Sales forecasting
- Market analysis
- Relationship management
- Team leadership
- Training and development
- Operations management
Certification
- New Leadership Program certified
- Star Project certified
Languages
- Hindi
- Punjabi
- English
Additional Information - Accomplishments
- In IDP, got 2 times Extra Milers Award by putting exemplary stretched efforts resulting in stellar achievement and many times awarded for best performance.
- In Reliance JIO, 2 times awarded as Best Relationship Manager in Punjab and many times awarded for best performance in my city Jalandhar.
- In First source, many times awarded as a Best Team Leader in my Circle.
Timeline
Sr. Business Development Manager
ETS India (TOEFL)
01.2023 - 03.2026
Senior Executive
IDP Education Ltd
04.2019 - 01.2023
Premium Relationship Manager
Reliance SMSL Ltd
02.2017 - 03.2019
Team Leader
First source Solutions
11.2008 - 02.2017
B.COM -
Indira Gandhi National Open University