Sanjeev Thakur
Hamirpur
Summary
An international result oriented and naturally instinctive hospitality professional with 15 years of luxury experience, well versed in stakeholder management and a strong decision maker using emotional intelligence, to display tangible results with clear ROI. Suave, dynamic, outgoing, level headed, methodical, confident in dealing with critical situations, logical, with the ability to withstand stress, a positive thinker, team player and a keen learner, with a strong focus on guest satisfaction; following a set of principles that have been imbibed over time, with Integrity, Discipline and Loyalty as three key virtues that are critical to success.
Overview
16
16
years of professional experience
Work History
Pre-opening General Manager
Golden Tulip Jalandhar, Louvre Hotels Group
01.2022 - Current
- Responsible for the Planning and set up of all departments
- Specifically, Rooms and F&B division, collaterals and policies, roll out of brand standards, hiring and training if staff, procurement, vendor management, pay roll and budget planning and implementation, Trial Runs and meeting the opening deadline set by the Management
Pre-opening Food and Beverage Manager
Radisson Blu Resort
Dharamshala
02.2021 - 01.2022
- Company Overview: Located in Dharamshala, India
- Reports directly to the General Manager
- Responsible for all pre-opening activities, Including Setting up & implementing policies, POS installation, Menu planning and Menu Engineering, CCG ordering
- Overseeing the day-to-day operations, sales and costs of all 06 F&D outlets assuring that hotel service standards are met and guest expectations exceeded as well as ensure maximum department profit is achieved
- Hire, Train and Manage, supervise, develop discipline and counsel all F&B Management team members according to company policies and Procedures
- Achievements - Successfully opened Radisson Blu Resort, Dharamshala
- Located in Dharamshala, India
Executive Assistant Manager
Dunes by Al Nahda
Muscat
08.2019 - 02.2021
- Company Overview: Located in Muscat, Oman
- Ensuring the smooth operation of guest and uniformed services, food and beverage, housekeeping, laundry, and communications, responsible for providing all guests with quality service, coordinating the administrative functions in all areas of the Resort, ensuring total compliance with standards of operation, resolving all guest complaints expeditiously, closely monitoring the financial performance of all departments and providing solutions to improve problem areas and assisting in implementing corrective measures
- Achievements: Exceeded the revenue budget for the year by OMR 96000/-
- Dunes by Al Nahda was ranked #1 in Best Value resorts on trip advisor, within two months of opening
- Located in Muscat, Oman
- Website: https://www.dunesbyalnahda.com/
Corporate Food and Beverage Manager
Al Nahda Hotels and Resorts
Muscat
07.2016 - 07.2019
- Company Overview: Located in Muscat, Oman
- Responsible for all pre-opening activities, Including set-up policies, PMS& POS installation, Menu planning and Menu Engineering, preparing Tenders and Contracts for catering Division of Group
- Managed financial, marketing activities, personnel, quality, customer service, inventory, and profit & loss performance of the department
- Prepare estimates of all food and beverage costs and coordinate with management and assist to purchase all required supplies and approve required orders
- Develop specific goals and plans to prioritize, organize and accomplish work
- Focus on service by communicating and assisting individuals to understand guest needs providing guidance, feedback and individual coaching when needed
- Achievements: Successfully opened Alila Resort and Spa, Sahab Resort & Spa, in Jabal Al Akhdar, Nizwa, Oman
- Located in Muscat, Oman
- Website: https://www.anhrgroup.com/www.hyatt.com
Food and Beverage operations Manager
Al Nahda Hotels & Resorts
10.2014 - 06.2016
- Responsible for day to day operations in Food and Beverage service along with the banqueting events
- Responsible for 200 Pax+ daily outdoor catering for various companies in Muscat
- Pool bar operations, Banquet functions at 03- Ball room with a capacity of 500 Pax and a Lawns of 3000 Pax capacity
- Responsible for Satisfaction and Loyalty Tracking
- Responsible for overall development of 50+ associates from all departments and sections Training and grooming for all associates at the complex
- Providing assistance to new associates and managers
- Promotions, Discounts packages for the unit
- Preparing Monthly Information Statement (M.I.S.)
- Achievements: HACCP, ISO 2200 Certifications for the all units
Restaurant Manager
Al Nahda Resort and Spa
05.2013 - 10.2014
- Website: https://www.alnahdaresort.com
Assistant Restaurant Manager
Rainforest Restaurant LLC
Muscat
01.2012 - 05.2013
Food and Beverage Supervisor
Royal Orchid Hotels and Resorts (Peppermint)
Gurgaon
01.2010 - 12.2011
Food and Beverage Associate
Oberoi Hotels & Resorts Ltd.
01.2009 - 01.2010
Education
Bachelors - Hotel Management
K.C Institute of Hotel Management
Punjab, India01.2009
Intermediate - Science
Kendriya Vidyalaya Hamirpur
Hamirpur, Himachal Pradesh, India01.2005
Skills
- Training and development
- Cost reductions
- Succession planning
- P&L management
- Account management
- Budget forecasts
- Budgeting and cost control strategies
- Organizational development
- Total quality management
- Staff training
- Leadership qualities
- Brand Standards implementation and audits
- Human resources management
- Marketing expertise
- Financial acumen
- Operations management
- Staff training and development
- Branding
- Sales
- Project planning
- Service quality improvement
- Client account management
- Budget development
- Distribution management
Accomplishments
- Level 3 HACCP Certificate.
- Manager of the Year (2016-2017) award at Al Nahda Hotels and Resorts.
- Played significant role in Implementing food Safety Management System.
- Completed Corporate Management Programme from Al Nahda Hotels and Resorts.
- Third in Chef Competition held in K.C College of Hotel Management.
- Completed the adventure course including mountaineering & allied sports.
Personal Information
- Date of Birth: 07/14/88
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Punjabi
- Dogri
References
Available on request
Extracurricular Activities
Swimmer Volleyball player Golf enthusiast Yoga practitioner Avid outdoorsman having participated in several camps
Trainingscompleted
- COVID-19 awareness training
- Strategic Thinking
- Leading in uncertain times
- Humble leaders
- Group HACCP & ISO 22000 Trainer Certification
- Train the Trainer
- First Aid training
- Fire fighting training
- Sickness management
- Disciplinary management
Softwarecompetency
- Opera PMS
- IDS PMS
- WinHMS PMS
- Micros POS
- Microsoft Applications
- Agoda Extranet
- Booking.com Extranet
- Expedia Extranet
- Net affinity Extranet
Affiliations
Hotel of the Year 2024 by Louvre Hotles Group. Won the best GM of the YUear in Misdcale to Upscale by Hotelier India 2024. Score above 95% in Brand aduits. Positioned Hotel in Top 03 in CIty.
Timeline
Pre-opening General Manager
Golden Tulip Jalandhar, Louvre Hotels Group
01.2022 - Current
Pre-opening Food and Beverage Manager
Radisson Blu Resort
02.2021 - 01.2022
Executive Assistant Manager
Dunes by Al Nahda
08.2019 - 02.2021
Corporate Food and Beverage Manager
Al Nahda Hotels and Resorts
07.2016 - 07.2019
Food and Beverage operations Manager
Al Nahda Hotels & Resorts
10.2014 - 06.2016
Restaurant Manager
Al Nahda Resort and Spa
05.2013 - 10.2014
Assistant Restaurant Manager
Rainforest Restaurant LLC
01.2012 - 05.2013
Food and Beverage Supervisor
Royal Orchid Hotels and Resorts (Peppermint)
01.2010 - 12.2011
Food and Beverage Associate
Oberoi Hotels & Resorts Ltd.
01.2009 - 01.2010
Bachelors - Hotel Management
K.C Institute of Hotel Management
Intermediate - Science
Kendriya Vidyalaya Hamirpur
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