Sanjit Yadav
It Engineer
Mumbai
Summary
Dynamic IT Support Engineer with a proven track record at SNA Infotech Private, enhancing system performance through proactive maintenance and effective incident management. Skilled in network troubleshooting and user support, I consistently improved user satisfaction and reduced downtime by swiftly resolving technical issues and delivering comprehensive training on new technologies.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
IT Support Engineer
SNA Infotech Private
2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
Education
Bachelor of Science -
Smt.Kailasi Devi R.Saroj Mahavidyalaya
H65H+PJ9, Rastipur, Soraon, Uttar Pradesh 212405 04.2001 -
Skills
Software installation
Help desk support
Network troubleshooting
Remote desktop support
System administration
Wireless networking
Network security
IT asset management
Application support
Hardware diagnostics
Data backup and recovery
Information security
Incident management
IT compliance
Server management
IT documentation
Configuration management
Network architecture
Email administration
Windows server
Operating systems
Technical support
LAN/WAN
Remote support
Desktop support
Technical troubleshooting
User support
Microsoft outlook
Network diagnostics
Data recovery
Windows 10
Software diagnosis
Product knowledge
Timeline
Bachelor of Science -
Smt.Kailasi Devi R.Saroj Mahavidyalaya
04.2001 -
IT Support Engineer
SNA Infotech Private
2024 - Current