Sanjith Aratasethu
TARNAKA
Summary
Known for driving operational excellence with unparalleled simplicity and inspiration while balancing focus and drive. Inspire teams to achieve full potential towards common goals. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Advisor, Accounts Receivable
Dell Technologies
04.2023 - Current
- Responsible for Liquidity & cash flow across segments (UK) -$ 100-125 Million.
- Commercial Public weekly engagement with Sales and GBO.
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Developed strong relationships with customers through regular communication and excellent customer service which resulted in improved and consistent pay behavior.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Trained 12 New Hires on Process and Tools and Mentoring 6 team members for next levels.
- Bad Debt provisioning - Drive new strategies to minimize the impact.
- Deployed predictive analytics models to forecast future trends.
SENIOR ANALYST, ACCOUNTS RECEIVABLE
Dell Technologies
01.2017 - Current
- Credit Control for UK bases customer managed a portfolio of $40-50 Million.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Assignment of accounts to team members bases on experience and skill levels.
- Drive EOQ 360+ (Bad debt) and aged invoices for resolution and payments.
Dispute Resolution Expert/Analyst/GL
Dell Technologies
01.2008 - 01.2016
- Resolve dispute on priority to improve/drive quicker payments which has an impact on cash flow.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Perform root cause analysis to identify the reason for the dispute and Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Work with up-stream and down-stream process and ensure the issues are not repeated.
- Monitor issue resolution rate and root cause feedback to the stake holders
- Work with relevant departments to review the existing policies and propose changes if required to arrent repetitive issues
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Weekly reviews with team and with the stake holders to ensure issues are resolved to enable customers for payments
- Weekly conference call with cash team to ensure the collected cash is allocated properly to avoid reconciliation
- Weekly conference call with the G500 sales team and FC/FD to ensure the issues are escalated and resolved in time to ensure no impact to payment processing.
Customer Care Executive
Dell Technologies
01.2006 - 01.2008
- Address customer issues on pre & post-delivery of Dell Products.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Took ownership of customers issues to follow problems through to resolution.
- Drive First Call resolution and reduced customer complaints with proactive issue identification and resolution strategies.
- Streamlined customer support processes for improved call handling times and resolutions.
- Served as key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Implemented feedback-driven improvements for enhanced overall customer experience.
- Coordinated with cross-functional teams to address and solve complex customer issues, reducing resolution time.
- Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
- Built strong relationships with customers, reaching out proactively to ensure satisfaction and gather feedback.
- Maintained customer satisfaction above 95% across my tenure in customer care.
Education
Bachelor of Science -
Osmania University
Hyderabad05.2005
Skills
- Customer Centric
- Drive for Results
- Attention to Detail and simplify
- Teamwork and Collaboration
- Analytical Thinking
- Strategic Planning
- Training and mentoring
- Stakeholder Management
- Critical Thinking
Accomplishments
- Received prestigious Michael Dell Award for performance across a year.
- Successfully integrated and trained teams across EMEA on Avaya soft phone for calling during pandemic to enable the teams to work from home efficiently.
- Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts.
- Completed BCP plan for the EMEA collections team.
- Successfully Onboarded 2-3 individuals per quarter, including process and application training.
- Project on E-pen (Paperless invoice) and improved the % from 68% to 94%.
- Ace Development program certified - Past due reduction by improving On time collections for TOP UK and Ireland Customers
Applicationtoolexpertise
- Oracle 11i
- SAP
- Delta
- GII
- Power BI
- MS Office (MS Word, MS Excel, MS Access, PowerPoint)
- Google Studio - Dashboard
- Studio X
Training
Completed 35 hours of Project management training.
Additional Information
Date of Birth - 04-12-1984
Marital Status - Married
Hobbies - Cricket, Cooking
Language Known - English, Hindi, Malayalam, Telugu and Tamil
Timeline
Advisor, Accounts Receivable
Dell Technologies
04.2023 - Current
SENIOR ANALYST, ACCOUNTS RECEIVABLE
Dell Technologies
01.2017 - Current
Dispute Resolution Expert/Analyst/GL
Dell Technologies
01.2008 - 01.2016
Customer Care Executive
Dell Technologies
01.2006 - 01.2008
Bachelor of Science -
Osmania University
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