SANKAR GANESH
MADURAI
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Operations and Credit
CITY UNION BANK
TAMIL NADU
09.2015 - Current
- Organized training sessions for staff members on various aspects of operations management.
- Coordinated and directed activities of businesses or departments concerning production
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
MBA - FINANCE AND MARKETING
RL INSTITUTE OF MANAGEMENT STUDIES
MADURAI 05-2015
Bachelor of Arts - Commerce
THE AMERICAN COLLEGE
MADURAI 04-2013
Skills
- Employee supervision
- Business development
- Scheduling coordination
- Team building
- Performance tracking
- Operational efficiency
Languages
English
Intermediate
B1
Tamil
Proficient
C2
Timeline
Assistant Manager of Operations and Credit
CITY UNION BANK
09.2015 - Current
MBA - FINANCE AND MARKETING
RL INSTITUTE OF MANAGEMENT STUDIES
Bachelor of Arts - Commerce
THE AMERICAN COLLEGE