Sanket Joshi
Mumbai
Summary
Dedicated and skilled Azure Technical Support professional with 3.5 years of experience providing top-notch technical assistance to clients. Proficient in troubleshooting, problem-solving, and client communication. Seeking to leverage expertise in Azure services to contribute effectively to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior analyst
Capgemini
01.2022 - Current
- Provide comprehensive technical support for Azure services to clients via various communication channels including phone, email, and chat
- Diagnose and troubleshoot issues related to Azure virtual machines, storage, networking, security, and identity services
- Collaborate with internal teams and escalate complex issues as necessary to ensure timely resolution for clients
- Communicate effectively with clients to understand their technical challenges, provide updates on issue resolution progress, and deliver solutions in a clear and concise manner
- Document troubleshooting steps, solutions, and best practices to contribute to the development of a knowledge base for the team and clients
- Assist clients in deploying, configuring, and optimizing Azure resources to meet their specific requirements and objectives
- Conduct training sessions or provide guidance to clients on utilizing Azure services effectively and implementing best practices
- Stay abreast of the latest Azure features, updates, and best practices through continuous learning and training opportunities
- Collaborate with cross-functional teams to provide feedback on product improvements and ensure a seamless support experience for clients
- Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction through proactive communication and effective issue resolution.
Technical Support Engineer (Azure and windows)
thinkAPPS Solutions Pvt Ltd (Wipro Client -HDFC Bank)
11.2020 - 10.2021
- Proficiently install, configure, and maintain Windows server operating systems and related software to ensure optimal performance and security
- Administer user accounts, groups, and permissions within Active Directory, ensuring adherence to organizational security policies and efficient user access management
- Implement robust monitoring solutions to track server performance metrics, diagnose issues proactively, and optimize system resources for peak efficiency
- Execute timely deployment of patches, updates, and service packs across the Windows server environment to mitigate security vulnerabilities and maintain system integrity
- Strengthen network security posture by configuring firewalls, implementing antivirus solutions, and conducting regular security audits to safeguard against cyber threats and unauthorized access
- Configure and manage essential network services such as DNS, DHCP, and VPN to ensure seamless connectivity and optimal network performance for users and applications
- Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps, facilitating efficient knowledge transfer and compliance with regulatory requirements
- Provide timely and effective technical support to end-users, troubleshooting system issues, resolving service interruptions, and ensuring minimal impact on business operations
- Foster collaborative relationships with cross-functional IT teams, stakeholders, and vendors to facilitate effective communication, knowledge sharing, and coordinated efforts in achieving organizational objectives.
Education
BSC (COMPUTER SCIENCE) -
Vedanta College of Management and Technology
HSC -
New English High School, Ulhasnagar
SSC -
Bhausaheb Paranjape Vidyalaya, Ambernath
Skills
- Teamwork
- Sincerity
- Adaptability
- Ability to work Under Pressure
Certification
- AZ 900 Fundamentals
- EC council CEH
- AZ-104 Associate
Address
Mumbai
Personal Information
Date of Birth: 12/26/1996
Languages
- English
- Hindi
- Marathi
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Senior analyst
Capgemini
01.2022 - Current
Technical Support Engineer (Azure and windows)
thinkAPPS Solutions Pvt Ltd (Wipro Client -HDFC Bank)
11.2020 - 10.2021
BSC (COMPUTER SCIENCE) -
Vedanta College of Management and Technology
HSC -
New English High School, Ulhasnagar
SSC -
Bhausaheb Paranjape Vidyalaya, Ambernath
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