SANKHA BHATTACHARJEE
KOLKATA
Summary
To be a part of an organization where I am considered and encouraged to deliver my skills with positive involvement that will meet the team's goal for delivering a quality output. With pure 24X7 involvements and positive attitude I want to stand as a well-built Telecom Professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Engineer
NR Switch N Radio Services Pvt.Ltd
12.2023 - Current
- Daily health checking of the systems (IMS node).
- In NOC experience, coordination with the NOC/GDC team for TS, KPI analysis, alarm monitoring, ensuring proper execution of CRs as per planning data, and ensuring pre/post audit, testing, and HC.
- Circle KPI monitoring.
- Physical On-Site Hardware Verification and Rectification.
- Customer complaint analysis and resolved issues.
- Experience in Volte/IMS Core entities (knowledge of SBC, CFX, HSS, NN, MRF, NTAS).
NSS Engineer
TVS SUPPLY CHAIN SOLUTION
Kolkata
03.2020 - 12.2023
- Daily health checking of the systems (IMS node),
- Coordination with the NOC/GDC team for TS, KPI analysis.
- Alarm monitoring.
- Ensuring proper execution of CRs as per planning data and ensuring pre/post audit.
- Testing and HC.
- Circle KPI monitoring.
- Physical On-Site Hardware Verification and Rectification.
- Customer complaint analysis and resolved issues.
- Experience in Volte/IMS Core entities (knowledge of SBC, CFX, HSS, NN, MRF, NTAS).
Desktop and Network Administrator
GEETIKA TECHNOLOGY PVT LTD
Kolkata
10.2018 - 02.2020
- Handling desktop and laptop-related issues for all projects via remote and physical support in Kolkata.
- Troubleshooting customer services, like Outlook, related to multiple issues.
- Development of components of the network and data center.
- Review and testing of desktop and laptop installation, desktop/laptop support and installation of Windows, assistance for network configuration, offshore-on-site coordinator.
- Desktop/Laptop support and installation of Windows, assistance for network configuration, offshore-on-site coordinator.
Education
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE & ENGINEERING
BUDGE BUDGE INSTITUTE OF TECHNOLOGY
01.2017
DIPLOMA - COMPUTER SCIENCE & TECHNOLOGY
BUDGE BUDGE INSTITUTE OF TECHNOLOGY
01.2014
W.B.S.E -
NAKTALA HIGH SCHOOL
01.2009
Skills
- Tech support
- OS: RHEL
- Cloud: Aws
- Fault Diagnosis
- Windows expertise
- Software configuration
- Diagnosing and troubleshooting
- Issue tracking
- Technical troubleshooting
Certification
IBM CE-Introduction of Object - Oriented Programming using Java
Timeline
Customer Support Engineer
NR Switch N Radio Services Pvt.Ltd
12.2023 - Current
NSS Engineer
TVS SUPPLY CHAIN SOLUTION
03.2020 - 12.2023
Desktop and Network Administrator
GEETIKA TECHNOLOGY PVT LTD
10.2018 - 02.2020
IBM CE-Introduction of Object - Oriented Programming using Java
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE & ENGINEERING
BUDGE BUDGE INSTITUTE OF TECHNOLOGY
DIPLOMA - COMPUTER SCIENCE & TECHNOLOGY
BUDGE BUDGE INSTITUTE OF TECHNOLOGY
W.B.S.E -
NAKTALA HIGH SCHOOL
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