Sanskar Jain

• Conducted comprehensive reviews and reports on merchants to ensure regulatory compliance and KYC adherence.
• Executed quality assurance checks on customer files, ensuring accuracy prior to approval submission.
• Performed in-depth investigations on clients to strengthen customer due diligence processes.
• Reviewed prospect KYC documents to assess business model risk and maintain compliance standards.
• Collaborated with cross-functional teams to standardize KYC processes throughout the organization.
• Verified client identities through thorough customer due diligence to reduce fraud risks.
• Ensured proper implementation of all AML and KYC policies across the organization.
• Maintained rigorous customer due diligence checks to uphold regulatory compliance.

Created invoices of 13 firm via excel at there own tool made by the firm.

Oversaw Billing for E-Commerce Platform such as Amazon,Flipkart & Myntra.

Handling Claim Process.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.