SANTANU DAS
Kolkata
Summary
Customer service officer with over 4 years of experience in collection, operations, banking support, and sales. Known for strong organizational skills and effective communication with diverse customers. Seeking to leverage expertise in a new operational role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Axis Bank
10.2022 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Utilize Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.
- Tracking & Resolving Customer Service Request over call and mail.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Executive
Jana Small Finance Bank
06.2021 - 12.2021
- Collection of individual loan, Agriculture loan, Collection monitoring of NPA, DPD, Tracking of NPA on real time basis, Collection through agent for high DPD cases, Collection of money entry and posting within system.
- Developed and implemented strategies to increase customer satisfaction, improve operational efficiency, and reduce costs.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Senior Officer - Retail Branch Banking
ICICI Bank
08.2019 - 01.2021
- Customer Service and operations management
- Complaint Management (Ticket Resolve)
- CRM
- Loan Management.
- Teller activities and maintaining reports
- Collection management
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
Education
Post Graduate Diploma - Banking Operations
NIIT
10.2019
GRADUATION- B.TECH - Civil Engineering
Techno India University
08.2018
ISC - Bio-Science
St Joseph & Mary's School
04.2014
ICSE - Science
National Gems Higher Secondary School
04.2012
Skills
- Decision Making
- Teamwork
- Ability to multitask
- Time management
- Fast learner
- Communication
- Ability to work under pressure
- Operations Management
- Product and service knowledge
- Money Handling
- Retail Operations Management
- Sales Reporting
- Sales Strategies
- Google Drive
- Retail Operations
- Customer Relationship Management (CRM)
- Customer rapport
- Project management abilities
Certification
Received certificate from Managing Director - AXIS BANK
LANGUAGES
English: C2 Proficient
Hindi: C1 Advanced
Bengali: B2 Upper Intermediate
Hobbies and Interests
Cricket, Storybooks, Painting
Timeline
Assistant Manager
Axis Bank
10.2022 - 05.2025
Executive
Jana Small Finance Bank
06.2021 - 12.2021
Senior Officer - Retail Branch Banking
ICICI Bank
08.2019 - 01.2021
ISC - Bio-Science
St Joseph & Mary's School
ICSE - Science
National Gems Higher Secondary School
Post Graduate Diploma - Banking Operations
NIIT
GRADUATION- B.TECH - Civil Engineering
Techno India University
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Sourav MukherjeeSourav Mukherjee
Senior Cloud Tester at Koerber PharmaSenior Cloud Tester at Koerber Pharma