Santanu Kar
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Customer Success Head and HR
Styched INDIA Pvt Ltd
01.2023 - Current
- Taking care of End to END operations
- Taking care of the revenue from B2B clients for our SaaS platform in helping them for marketing, production and customer service
- Taking care of the customer Success team in order to provide timely revenue and completion of task
- Handling a Monthly revenue of 2 cr from All channels
- Tie up with online e commerce platform and maintaining their timely dispatch along with the help of delivery Team
- Handling HR roles for recruitment, payroll, Company polices etc
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Supervised daily operations, customer satisfaction and employee productivity for 20+ members
- Increased delivery % & reduced RTO %
- Maintained statistical database of customers using Zendesk, My Operator & business suite for types of customer complaints, resolutions offered by organization
Assistant Regional Manager India
DM CONSULTANT PVT LTD
01.2020 - 10.2022
- Taking care of Bangalore, Chennai, Hyderabad, Mumbai, Delhi, Pune for Sales and Customer service
- Handling a Team size of 100+ Sales, Tele callers and Customer service Agents across 6 branches
- Generating revenues of 1cr and above on a monthly Basis
- Planning and positioning the brand in Market and How to expand the same with more branches across India
- Weekly and Daily productivity check on Managers and consultants
- Hiring of New Consultants
- Marketing activities and reaching to new destination
Team Lead Manager
VISASANDPERMITS.COM
05.2018 - 12.2019
- MANAGED THE SALES TEAM FOR CANADA, AUSTRALIA PR AND INVESTMENT VISA
- Handling a Team size of 20+ Outbound Sales Consultants
- Generating revenues in of 25 Lacs and above currently
- Planning and positioning the brand in Market and How to expand the same with more branches across India
- Weekly and Daily productivity check on Sales consultants
- Proper handover of Clients to Customer Service Department
- Handling client escalation from Customer Service Department
- Hiring of New Consultants
Sales Manager
Property Angel management pvt. Ltd
09.2017 - 04.2018
- Taking care of the Outbound Sales Team of 8 members for Selling of Premium Property Management services
- Making sure to reach Monthly and yearly billing Targets
- Passing on Proper commission and revenue to channel partners and Brokers
- Taking care of the recruitment, Appraisal and Performance Improvement Plans of Team Members
Associate Manager Sales Travel Sales
Nearbuy.com
08.2013 - 03.2017
- Company Overview: a Paytm Company (formerly Groupon India)
- Was taking care of Karnataka and Kerala Region for contracting and Procurement of Hotel Room nights to get Best rates for our online booking
- Handling a Team of 5 BDM to achieve our revenue Targets of contracts and online booking
- Connect with corporates and Travel Partners for Room booking and yearly requirement
- Try to get the best deal in the market and Run the Ad Campaign based on Time and availability
- Achieved Revenue of 2cr on a monthly basis from Hotel Bookings and Group Tours
- A Paytm Company (formerly Groupon India)
Vendor Manager
Zovi.com
11.2011 - 07.2013
- Taking care of the Vendors for timely onboarding on our website
- Smooth processing of Couriers across India and follow up with delivery partners
- Processing Payments to vendors upon invoice is raised
- Any dispute with vendor for Product and delivery related issues
Sr. Technical Support Engineer Sales
HP
10.2007 - 12.2010
- Outbound Sales for HP products like Laptop, Desktops, warranty extension
- Troubleshooting for Basic Hardware Issue online for sold Products
- Generating Monthly revenue of $10000 as an Individual Contributor
- Handled multiple B2B retail Stores from Australia, in order to provide sales and technical support
Sales Executive
I-zone technologies
01.2006 - 08.2007
- Selling P2P software for USA clients which was used to Download Songs and Movies
- Software’s like Lime ware, Frost ware etc
Education
Graduation - BSC Chemistry
All India Institute of Technical Education
01.2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Multitasking Abilities
Languages
Bengali
Hindi
English
Disclaimer
I hereby affirm that the information in this document is true and accurate to the best of my knowledge.
Personal Information
Date of Birth: 06/27/84
Timeline
Customer Success Head and HR
Styched INDIA Pvt Ltd
01.2023 - Current
Assistant Regional Manager India
DM CONSULTANT PVT LTD
01.2020 - 10.2022
Team Lead Manager
VISASANDPERMITS.COM
05.2018 - 12.2019
Sales Manager
Property Angel management pvt. Ltd
09.2017 - 04.2018
Associate Manager Sales Travel Sales
Nearbuy.com
08.2013 - 03.2017
Vendor Manager
Zovi.com
11.2011 - 07.2013
Sr. Technical Support Engineer Sales
HP
10.2007 - 12.2010
Sales Executive
I-zone technologies
01.2006 - 08.2007
Graduation - BSC Chemistry
All India Institute of Technical Education
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