Santapan Dutta
Bangalore
Summary
Results-driven Technology Support Specialist with extensive expertise in Microsoft 365 services, including Teams, OneDrive, Exchange Online, SharePoint, AD, and MDM/Intune. Proven track record in remote service desk operations and adept at troubleshooting and managing cloud-based infrastructure to ensure seamless enterprise support. Highly skilled in ITSM and committed to optimizing IT performance and enhancing user experience. Recognized for problem-solving abilities, adaptability, and cross-functional collaboration, consistently delivering high-impact results that align with business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate - IT
Eurofins IT Solutions India Pvt Ltd
06.2022 - Current
- Managing Microsoft 365 services, including Teams, OneDrive, Exchange Online, SharePoint, AD, and MDM (Intune)
- Administering Office 365, Exchange, and hybrid cloud environments
- Implementing and troubleshooting BeyondTrust remote support solution
- Supporting enterprise application management in Azure AD and SCCM
- Monitoring Microsoft Endpoint Configuration Manager for optimal IT performance
Business Technology Specialist
CDM Smith
06.2021 - 06.2022
- Provided IT service desk support for Windows 10, Office 365, and Active Directory
- Troubleshot access rights, software issues, and hardware failures
- Managed ITSM incidents and escalations while ensuring adherence to security policies
Technical Support Engineer
Altruist Technologies Pvt Ltd
02.2020 - 05.2021
- Resolved technical issues remotely via ServiceNow ITSM tool
- Provided end-user support and guided new team members on technical processes
Education
Bachelor of Computer Applications -
Techno India
01.2017
Skills
- Microsoft 365 Administration
- Exchange
- Teams
- SharePoint
- OneDrive
- AD
- MDM (Intune)
- Azure AD
- SCCM
- Microsoft Endpoint Manager
- ITSM & Security
- ServiceNow
- Troubleshooting
- Compliance
- Cloud & OS Support
- Windows 10
- Office 365
- Hybrid Environments
- Performance monitoring
Certification
- Microsoft 365 Fundamentals (AZ-900)
- ITIL Foundation
Hobbies and Interests
- Traveling
- Cricket
- Cooking
Traveling | Cricket | Cooking
- Traveling: Passionate about exploring new cultures and destinations, gaining diverse perspectives.
- Cricket: Enthusiastic team player, showcasing strategic thinking and teamwork on the field.
- Cooking: Enjoy experimenting with flavors and creating delicious meals, blending creativity with precision.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Timeline
Senior Associate - IT
Eurofins IT Solutions India Pvt Ltd
06.2022 - Current
Business Technology Specialist
CDM Smith
06.2021 - 06.2022
Technical Support Engineer
Altruist Technologies Pvt Ltd
02.2020 - 05.2021
Bachelor of Computer Applications -
Techno India
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