Hi, I’m
Santhosh B.A
Manager
Chennai
Summary
To obtain a niche in a leading organization through my potentials and there by contributing my part in making them excel. Professional Synopsis A competent professional with 16 years of total experience and 13 years of substantial experience in Banking Operations, Fund Transfers, Credit operations, addressing and resolving customer queries, substantial experience in Anti Money Laundering (Transaction Surveillance Unit) & 6 months experience in Branch Banking – Complete branch operations. Skill set Strong team player with the ability to motivate team towards maximum productivity, quality work & timely execution Valuable insight & keen analysis, coordinating with team to implement best practices Adaptable to work under high pressure environment with strict deadlines & multiple deliverables Skilful in maintaining up-to-date records/activities in an error free & efficient manner Outgoing & result oriented Extensive Understanding in the phase of In-depth process Planned, directed, and coordinated activities of different projects to ensure that goals/objectives were accomplished within prescribed time frames and budget. Excellent Communication, Analytical, Interpersonal and Presentation skills.
Overview
20
years of professional experience
3
years of post-secondary education
Work History
YES Bank Private Limited
Manager
Designation : Deputy Branch Manager
09.2022 - Current
Job overview
- Complete Branch Operations
- Cross selling of all products
- Completely handling the branch in absence of Branch Manager as backup
Tata Consultancy Services Pvt. Ltd
Manager
01.2015 - 10.2019
Job overview
- Process : Anti Money Laundering - Transaction Surveillance for Standard Chartered Bank
- Responsibilities:
- Handled team with strength of 20 members
- Have in depth knowledge in KYC / KYCC / CDD
- Team bonding
- Proper training to be provided to the team with the latest updates
- QC for the cases performed by the team members
- Feedback to be provided to the team members
- Appraisal for the team members.
Tata Consultancy Services Pvt. Ltd, E-Serve International Ltd
12.2006 - 10.2019
NR Loans
Team Leader & SME
02.2008 - 12.2014
Job overview
- Handled Leverage, Loan and Overdraft products in NR- Credit operations for NRI customers
- Handled credit approvals for Loan, Leverage and OD to credit team after checking all the criteria are derived by the Citi Bank
- Checking Customer’s credit payment history compiled from information received from different credit grantors from CIBIL and CSL reports before raising credit approval mails to credit team
- Handled Mark to Market process for FCY loans and Overdraft accounts to measure the fair value of collaterals that can change over time
- If the current market value causes the margin account to fall below its required level, the trader will be faced with a margin call
- Handled financial reporting’s like FCNR Loan MIS, Booking MIS, Loan stock, Credit Information
- Report (CIR) and cross border reports
- Handled regulatory reports like 23A, INR Stock, Credit admin, consented list and Top 100 rank customer to Monetary Authority of Singapore (MAS) and Loan stock, Collateral and Customer details to Reserve Bank of India (RBI)
- Notifying of Customer through mail and letter, if the loan and OD account goes into Margin call
- Handled all inward splits across currencies, which involves credits to Rupee Checking
- Accounts, new Accounts, FCNR Deposit booking, Collection Remittance
- Resolving of all escalated issues & maintained adherence to SLA’s through procedural
- Changes & Initiatives
- Mentored & motivated team members to make them perform to the best of their abilities
- Training of fresh employees on the basics of fund transfer & conversions
- Client servicing
- Prompt resolution for escalated client concerns and disputes of Citibank NRI customer across the globe
- Ensured minimum turnaround time for resolving customer complaints and maintaining high
- Customer satisfaction levels as per service quality standards
- Processed transactions with 100% accuracy
UAE Money Exchange and Financial Services Private Ltd
10.2005 - 12.2006
Astron Documentation Management Private Ltd
10.2004 - 09.2005
HTC Global Services Pvt. Ltd
07.2003 - 09.2004
Education
Poonga College of Arts & ScienceChennai
Bachelor of Science from Catering & Hotel Management
07.2000 - 04.2003
Skills
Operations management
undefinedTravel & Music
- Listening to music
- Travelling
Timeline
Manager Designation : Deputy Branch Manager
YES Bank Private Limited
09.2022 - Current
Manager
Tata Consultancy Services Pvt. Ltd
01.2015 - 10.2019
Team Leader & SME
NR Loans
02.2008 - 12.2014
Tata Consultancy Services Pvt. Ltd, E-Serve International Ltd
12.2006 - 10.2019
UAE Money Exchange and Financial Services Private Ltd
10.2005 - 12.2006
Astron Documentation Management Private Ltd
10.2004 - 09.2005
HTC Global Services Pvt. Ltd
07.2003 - 09.2004
Poonga College of Arts & Science
Bachelor of Science from Catering & Hotel Management
07.2000 - 04.2003
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