Summary
Overview
Work History
Education
Skills
Personal Details
Accomplishments
Timeline
Generic

Merlin Soniya Susairaj

Chennai

Summary

Started my career as fresher in US Health care as AR Caller Specialization in Eligibility verification and Prior - authorization. I was promoted as Senior AR caller based on my performance, also achieved the client SLA and met client expectation. carry over all experience of 4 years. Currently designated as Assistant Team Lead handling a team of 25 members.

Overview

4
4
years of professional experience

Work History

Assistant Team Lead

Imagnum Healthcare Solution
04.2021 - 04.2023
  • Completed special Project within the timeline given by the client.
  • Handled a team of 25 members.
  • Co-ordinate with the team to drive productivity, efficiency and also to met the client expectations.
  • Developed and maintained quality assurance procedure documentation.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Coached team members in techniques necessary to complete job tasks.
  • Work order assignment planning and getting the work driven for best results.

AR Caller - EV and Authorization

Catalyst corporate service
01.2019 - 03.2021
  • Started my career as a fresher in US Health care industry as AR Caller in Eligibility verification and Prior- Authorization with Catalyst corporate service
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Proved successful working within tight deadlines and a fast-paced environment

Education

Bachelor of Computer Science -

Sri Kanyaka Parameswari Art And Science College
Chennai
04.2020

Skills

  • Client support
  • New Project Development
  • SOP Development
  • Training Material Development
  • Daily Status Reports
  • Project Management
  • Training Implementation
  • Audit Processes
  • Data Analysis
  • Resource Allocation
  • Employee performance reviews

Personal Details

  • Date of Birth : 25-07-2000
  • Marital Status : Single
  • Gender : Female
  • Nationality : Indian
  • Language known : Tamil, English

Accomplishments

  • Received "Star employee of the Quarter Award".
  • Received "Super squad Award".
  • Received " Special Guinness World Record participation award in dance from Tamilnadu Govt
  • State level Athlete in Running
  • District level Kho-Kho Player

Timeline

Assistant Team Lead

Imagnum Healthcare Solution
04.2021 - 04.2023

AR Caller - EV and Authorization

Catalyst corporate service
01.2019 - 03.2021

Bachelor of Computer Science -

Sri Kanyaka Parameswari Art And Science College

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Merlin Soniya Susairaj