Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
Interests
Hi, I’m

ABHISHEK M

Consultant
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
ABHISHEK M

Summary

Acting Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Motivated, passionate lead assistant with experience in assembly and KPM industry. Uniquely skilled at motivating assembly line associates to complete daily output of production. Strong abilities in business operations, work-force scheduling and time management.

Tech-savvy Lead Assistant with experience in supporting special initiatives involving B2B technology enhancement, development of bids and proposals and project coordination. Strong written and verbal communication and interpersonal skills. Easily adapt to changing priorities with focus and diligence.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.

Overview

9
years of professional experience
10
Certifications
7
Languages

Work History

Infosys Business Processing Management

Assistant Team Lead
6 2021 - Current

Job overview

  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Coordinated weekly meetings for internal and external groups.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Worked with customer service representatives to handle escalated customer issues.
  • Conducted new-hire trainings multiple times per year.
  • Worked with customer service to handle escalated customer issues.
  • Supervised 21 staff .
  • Covered shift shortages for all shifts to keep production schedule on time.
  • Set incentives and realistic targets associates could achieve.
  • Managed team workload to reach targets for specific tasks.
  • Worked on cloud based tools
  • Worked on identifying bugs related to Google Workspace Apps
  • Worked on Google Workspace Projects
  • Implemented process improvements to reduce errors and increase overall efficiency.
  • Promoted a positive work environment by fostering teamwork and open communication among team members.
  • Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
  • Assisted manager with scheduling of employees for each shift.
  • Managing stake holders ( Clients, Engineers, Customers, Operations)
  • Customer assistance
  • Supported office business development and customer service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Concentrix Daksh India Pvt Ltd

Data Service Engineer
05.2019 - 10.2020

Job overview

  • Managed team of employees.
  • Increased customer satisfaction by resolving issues.
  • Monitored company's project inventory to keep inflow levels and databases updated.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed team communications and information for meetings.
  • Worked on cloud based tool to manage data
  • Worked as Tier 3 Data Service Desk globally for Intuit Project
  • Collaborated with team members to achieve target results.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Exceeded goals through effective task prioritization and great work ethic.

Altisource Business Solution Pvt Ltd

Closing Coordinator
05.2015 - 05.2019

Job overview

  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Estimated closing dates and scheduled meetings.
  • Audited Title documents, noted issues and pursued resolutions in order to facilitate closing processes.
  • Handled as many as closing files each month by effectively organizing, multitasking and prioritizing closing work.

Education

DR.CVRU

Bachelor of Computer Applications from Computer Applications
06.2015 - 2017.10

University Overview

  • Member of [Lets Be The Change] students club
  • 7.2 CGPA



National Pre-University College

High School Diploma
06.2011 - 2014.05

University Overview

  • Received [Ncc Special scholarship]
  • Elected to Student secretary for [National Pre-University] from [2011-2012]
  • All India NCC Gold Medalist in SNIC Rajasthan 2011 Karnataka & Goa Directorate.
  • A, B, C certified in NCC
  • Recipient of [Army Attachment Camp] Gold Medal, [Year 2012]

NBVEHS

High School Diploma
04.2010 - 2011.05

Skills

SalesForce

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 40 staff members.

Certification

ISAFE

Availability
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company Retreats

Timeline

Masters in Digital Marketing

06-2024

Certified in Basics of Project Management from IBMI-Berlin, Germany

06-2024

Certified in Risk Management from IBMI-Berlin, Germany

06-2024

CERTIFIED BUSINESS MANAGEMENT PROGRAM

05-2024

Extended Workforce Privacy and Information security Training

05-2024

Generative AI landscape

02-2024

ISAFE

10-2023

Data Privacy Concepts and Obligations as Data Processor

12-2022

Data Privacy compliance and assessment

12-2022

Google Workspace G-suite Admin

05-2021

Data Service Engineer

Concentrix Daksh India Pvt Ltd
05.2019 - 10.2020

DR.CVRU

Bachelor of Computer Applications from Computer Applications
06.2015 - 2017.10

Closing Coordinator

Altisource Business Solution Pvt Ltd
05.2015 - 05.2019

National Pre-University College

High School Diploma
06.2011 - 2014.05

NBVEHS

High School Diploma
04.2010 - 2011.05

Assistant Team Lead

Infosys Business Processing Management
6 2021 - Current

Interests

Maintain a regular fitness routine

Travelling

Listening to Podcasts

Watching MMA

ABHISHEK MConsultant