Muskaan Jhanjee
New Delhi
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and team. Experienced in developing strategies, mentoring and communicating goals/vision to the team for success. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic, problem solver and consensus builder.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Team Lead
Cvent
Gurgaon
07.2019 - Current
- Directly manage and assist in daily projects/assignments while acting as a Subject Matter Expert (SME) on Cvent's Event solution.
- Coach, mentor, provide feedback and help improve productivity and technical knowledge of the team.
- Make managerial decisions whenever required and assist existing team with daily queries.
- Work closely with the team to set up a benchmark, guide team with knowledge and experience.
- Develop process improvements and offer actionable solutions to correct recurring issues.
- Maintain strong coordination with inter-department and other departments in India / US.
- Handle escalated customer issues.
- Assist with new hire processing and existing training programs.
- Use advanced features of Microsoft Office to complete all necessary reports for senior management review.
Education
Bachelor of Technology - Electronics And Communication Engineering
Guru Gobind Singh Indraprastha University
New Delhi, India 09.2015 - 05.2019
Skills
SalesForce
undefinedTimeline
Assistant Team Lead
Cvent
07.2019 - Current
Bachelor of Technology - Electronics And Communication Engineering
Guru Gobind Singh Indraprastha University
09.2015 - 05.2019
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