Santhosh Kumar Pendyala
Hyderabad
Summary
Resourceful Backup Administrator known for high productivity and efficient task completion. Skilled in disaster recovery planning, data replication, and storage management. Excel at problem-solving, communication, and adaptability, ensuring seamless backup processes and data integrity.
Overview
13
13
years of professional experience
Work History
Project Manager
Wipro Limited
Hyderabad
11.2020 - Current
- Provided backup production support for an optum/change to a project in Nashville & Memphis for heterogeneous platforms using backup application (Commvault).
- Participated in disaster recovery activity.
- Implemented process improvements to enhance team efficiency and productivity.
- Implemented and hands on experience in maintaining hyperscale appliances as disk storage for backups in commvault.
- Validated servers backup coverage quarterly to ensure all production servers are under data protection.
- Provided guidance to team members regarding tasks assigned to them.
- Led team meetings to discuss project updates and address challenges.
- Coordinated schedules to ensure timely completion of team tasks.
- Developed training materials for new team members on operational procedures.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Monitored workflow processes to identify areas for improvement and optimization.
- Provided mentorship to junior staff, fostering skill development and confidence.
- Implemented strategies for conflict resolution within the team environment.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Coached team for success by using corrective action processes.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Conducted root causes analysis to develop corrective action plans.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Oversaw backup operations and maintained data integrity across systems.
- Trained team members on backup protocols and system navigation.
- Implemented disaster recovery plans to secure critical data assets.
- Scheduled regular tests of restores from backups to ensure that data can be recovered in case of disaster.
- Created detailed reports on all backups performed and tracked progress of jobs over time.
- Tracked usage trends in order to forecast future storage needs.
- Implemented new operational procedures, increasing efficiency.
- Maintained positive working relationship with fellow staff and management.
Specialist
DXC. Technologies Limited (EIT Services India private Limited)
Chennai
07.2017 - 10.2020
- Provided backup production support to a project in North America for heterogeneous platforms using multiple backup applications (Netback up, Commvault)
- Managed backup systems to ensure data integrity and availability.
- Developed documentation for backup procedures and best practices.
- Collaborated with IT teams to enhance data recovery strategies.
- Conducted regular testing of backup restorations for reliability assurance.
- Assisted in disaster recovery planning and execution processes diligently.
- Recovered lost files from tapes or disks in accordance with service level agreements.
- Analyzed existing environment for any potential optimization opportunities related to backups.
- Maintained, monitored and troubleshot backups on multiple servers using Symantec NetBackup, EMC Avamar, IBM Tivoli Storage Manager and Commvault Simpana software.
- Performed regular reviews of backup logs to identify potential issues or problems.
- Installed and configured new backup hardware components when required.
- Provided technical support to end users regarding their backup needs.
- Coordinated with other IT teams during problem resolution activities.
- Monitored storage utilization trends to ensure effective capacity planning was in place.
- Developed and implemented backup strategy and process to ensure data security.
- Ensured compliance with internal security standards by regularly auditing backup jobs.
- Assisted in the development of policies and procedures related to backup operations and disaster recovery plans.
- Implemented disaster recovery procedures including failover strategies and testing plans.
- Conducted periodic performance tests on existing infrastructure components associated with backups.
- Prepared detailed reports outlining current status of backups for management review.
- Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Managed and maintained servers across multiple platforms, ensuring high availability and performance.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
Senior Specialist
HCL Technologies Limited
Chennai
02.2015 - 06.2017
- Provided backup production support to Shire Pharmaceuticals project in North America for heterogeneous platforms using multiple backup applications (Net back up, Commvault.
- Monitored backup schedules and resolved any issues promptly.
- Managed backup systems to ensure data integrity and availability.
- Monitored system performance and identified potential issues proactively.
- Collaborated with IT teams to enhance disaster recovery plans and procedures.
- Provided technical support for users experiencing backup-related issues.
- Trained junior staff on backup software tools and best practices.
- Researched new technologies that could improve existing backup processes.
- Recovered lost files from tapes or disks in accordance with service level agreements.
- Maintained, monitored and troubleshot backups on multiple servers using Symantec NetBackup, EMC Avamar, IBM Tivoli Storage Manager and Commvault Simpana software.
- Analyzed existing environment for any potential optimization opportunities related to backups.
- Configured tape libraries and robotic loaders for automated tape handling processes.
- Installed and configured new backup hardware components when required.
- Coordinated with other IT teams during problem resolution activities.
- Provided technical support to end users regarding their backup needs.
- Monitored storage utilization trends to ensure effective capacity planning was in place.
- Ensured the successful execution of all scheduled jobs with minimal disruption to business operations.
- Implemented disaster recovery procedures including failover strategies and testing plans.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
Specialist Sr Infrastruct
Mphasis Limited
Pune
04.2012 - 01.2015
- Provided backup production support for SYMANTEC & BANK OF AMERICA Projects in heterogeneous platforms using Netbackup & Commvault with large no of sites.
- Installed and configured new backup hardware components when required.
- Performed regular reviews of backup logs to identify potential issues or problems.
- Ensured the successful execution of all scheduled jobs with minimal disruption to business operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
M.Tech - Power Systems
Jawaharlal Nehru Technological University
HyderabadSkills
- Commvault
- Net backup
- Windows
- Unix
- AWS
- AZURE
Accomplishments
- Monthly Performance Award, 10/2012, Received for outstanding performance in Mphasis.
- Monthly Performance Award, 11/2012, Received for outstanding performance in Mphasis.
- Quarterly Star Performance Award, Year 2016, Received for exceptional performance in HCL.
- Spot Award, 2017 & 2018, Received in DXC Technologies for successful completion of DR Activity.
- Award for SLA Improvement, Year 2020, Received in Wipro for improvement of SLA to 99.5% and above.
Timeline
Project Manager
Wipro Limited
11.2020 - Current
Specialist
DXC. Technologies Limited (EIT Services India private Limited)
07.2017 - 10.2020
Senior Specialist
HCL Technologies Limited
02.2015 - 06.2017
Specialist Sr Infrastruct
Mphasis Limited
04.2012 - 01.2015
M.Tech - Power Systems
Jawaharlal Nehru Technological University