SANTHOSH KUMAR R
Gangavalli
Summary
Results-driven Technical Support Executive with over 5 years of experience in L2 support, cloud deployments, and application support. Seeking to leverage my expertise in cloud technologies, product support, and team collaboration to contribute to innovative IT projects while advancing my cloud computing skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Executive - L2 Support
Technical Support Executive - L2 Support
Chennai
11.2021 - Current
- Directed thorough support processes, ensuring successful problem-solving with high client satisfaction levels.
- Managed cloud deployments and upgrades, ensuring smooth transitions and minimal downtime
- Managed implementation process for integrated Sparx EA and SaaS tools, delivering full deployment on time.
- Pursued AWS training, gaining hands-on experience with EC2, S3, Secret Manager, and RDS
Assistant Manager
T.I.M.E. Institute
Salem
03.2018 - 07.2021
- Managed day-to-day operations, ensuring smooth functioning and administrative efficiency
- Oversaw team activities, facilitated training sessions, and maintained high service standards
Marketing Executive
T.I.M.E. Institute
Salem
03.2018 - 06.2019
- Conducted market analysis, promoted services, and built client relationships
- Collaborated with other departments to coordinate strategic marketing activities.
Education
Computer Science Engineering
Muthayammal Engineering College
Rasipuram04-2017
HSC - Computer Science
Bharathi Matric Higher Secondary School
Thammampatty04-2013
SSLC -
Holy Mother Matriculation School
Melkanavai04-2011
Skills
- AWS (EC2, S3, Secret Manager, RDS)
- C, C, Java
- Software installation
- Remote support
- Application support
- Technical troubleshooting
- Ticket management
Certification
- Java and Advanced Java, Besant Technologies, 2021
- AWS Fundamentals, In Progress
Accomplishments
- Successfully deployed Sparx EA to nearly 50 users with license integration and periodic upgrades.
- Improved cloud deployment efficiency by 20% through streamlined processes.
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Languages
- English
- Tamil
Timeline
Technical Support Executive - L2 Support
Technical Support Executive - L2 Support
11.2021 - Current
Assistant Manager
T.I.M.E. Institute
03.2018 - 07.2021
Marketing Executive
T.I.M.E. Institute
03.2018 - 06.2019
Computer Science Engineering
Muthayammal Engineering College
HSC - Computer Science
Bharathi Matric Higher Secondary School
SSLC -
Holy Mother Matriculation School