Traveling and exploring new places
Santhosh Paul
Senior Relationship Manager
Bengaluru,KA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Relationship Manager
Niva Bupa Health Insurance company Ltd
Bengaluru , karnataka
04.2017 - 01.2021
- Researched current trends to identify prospective customers and determine specific needs.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Resolved escalated customer issues and boosted retention rates by 65%.
- Networked with accountants and attorneys to develop business.
Personal Banker
HDFC Bank
Bengaluru , Karnataka
09.2015 - 08.2016
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Promoted financial products by maintaining excellent service offering knowledge.
- Expanded client base by promoting new financial products.
Sales Associate
Teams Electronics pvt ltd
cochin , Kerala
09.2011 - 10.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Tracked stock using company inventory management software.
Retail Sales Associate
Teams international
cochin , Kerala
07.2007 - 03.2009
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
BBA - Auditing
St Aloysious College
Manglore 06.2003 - 06.2006
Skills
Leadership skills
Interests
Team sports like cricket, Basketball games
Reading books like fiction books, investment books, self help books
Timeline
Senior Relationship Manager
Niva Bupa Health Insurance company Ltd
04.2017 - 01.2021
Personal Banker
HDFC Bank
09.2015 - 08.2016
Sales Associate
Teams Electronics pvt ltd
09.2011 - 10.2014
Retail Sales Associate
Teams international
07.2007 - 03.2009
BBA - Auditing
St Aloysious College
06.2003 - 06.2006
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