Santhosh Kumar R

• Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
• Provided guidance and support to staff on operational procedures, policies and processes.
• Provided guidance, coaching, and development opportunities for team members.
• Created weekly reports detailing sales goals, objectives, accomplishments, challenges faced by the team.

• Daily Business Updates for Bank Sm & Ergo Area Head
• Travel To outer Location Branch Visits and Business Development Meeting with Branch Heads.
• Defined clear targets and objectives and communicated to other team members.
• Created processes for handling customer complaints effectively.

Achievement :

• I Achieved one FastTrack Promotion
• And One Normal Year Promotion
• Branch Innure Crical Contest And Travel To Domestic Trip.

• Relationship Associate New business process
• Underwriting for login files and process branch new login documents
• Every day following Renewal premium .
• Maintaining for all excel ( new login files , renewal files , customer feedback , and following the policy issues
• Daily process for new login files issues and issues clearing

• Monitoring Day to Day activities in claim process and all branch documents proper scanning and dispatch to icici prudential Head office
• Every day branch manage and focusing TAT
• Taking care of service documents scanning operation and performance
• Supporting Branch operations in icici prudential life insurance co ltd
• Salem