Santhoshkumar Vivekananthan
Service Engineer
Thiruchengode
Summary
Dynamic Service Engineer with three years of hands-on experience in troubleshooting, maintaining, validating, and calibrating laboratory and industrial equipment. Proven ability to reduce downtime, enhance reliability, and elevate customer satisfaction through effective preventive maintenance and technical support. Proficient in ensuring compliance with GMP, GLP, and ISO 8655 standards, with expertise in documentation and instrument qualification. Eager to leverage technical skills and contribute to a growth-oriented engineering role that values innovation and excellence.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Service Engineer
Eppendorf India Pvt Ltd
06.2022 - Current
- Installation, Commissioning, and Troubleshooting: Installing, commissioning, and troubleshooting a wide range of Micropipettes, electronic pipettes, positive displacement pipettes, dispensers, automated pipetting systems, and ensuring optimal functionality and performance.
- Preventive Maintenance and Calibration: Conducting regular preventive maintenance, calibration and servicing of Micropipettes to ensure reliability and compliance with regulatory standards.
- AMC and Warranty Claims: Managing Annual Maintenance Contracts (AMC), warranty claims, and ensured timely servicing of equipment under warranty to uphold customer satisfaction and contract obligations.
- Service Documentation: Recorded daily service activities and maintained accurate logs in the Microsoft E365 system. Coordinated spare parts and service quotations through CRM to streamline service processes.
- Revenue Generation: Actively generating service revenue by conducting roadshows, making customer cold calls, and identifying opportunities for new service contracts, driving business growth and customer engagement.
- Customer Support: Providing exceptional customer support by diagnosing technical issues, offering solutions, and delivering high quality service to resolve customer concerns promptly.
- Training and Support: Conducting onsite training sessions for clients on the proper operation, maintenance, and troubleshooting of equipment, enhancing customer satisfaction and system longevity.
- Inventory Management: Managing and tracking service inventory, ensuring availability of essential spare parts and tools for efficient service delivery.
- Collaboration: Working closely with the sales and technical teams to provide feedback on customer issues, product performance, and potential areas for improvement.
- Reporting and Feedback: Regularly reporting service outcomes to management, highlighting any recurring issues, customer concerns, and potential opportunities for product improvements.
Validation Engineer
Advance Calibration and Validation Services
12.2020 - 04.2021
- Performed validation of laboratory and industrial equipment, including incubators, temperature chambers, autoclaves, and cold rooms.
- Analysed trends, conducted periodic checks, and coordinated timely preventive maintenance to reduce downtime and improve reliability.
Education
Bachelor's of Engineering - Mechanical Engineering
Gnanamani College of Technology
Namakkal, India 04.2001 -
Skills
Technical support
Field service
Installation coordination
Equipment installation
Preventive Maintenance
Report preparation
Parts replacement
System diagnostics
System maintenance
Equipment maintenance and repair
Instrumentation calibration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Engineer
Eppendorf India Pvt Ltd
06.2022 - Current
Validation Engineer
Advance Calibration and Validation Services
12.2020 - 04.2021
Bachelor's of Engineering - Mechanical Engineering
Gnanamani College of Technology
04.2001 -