SANTOSH HARIKANT SAWALE
Mira Road East-401107
Summary
Branch Banking Relationship Manager building customer value through CASA growth, gold, insurance, fixed deposits, and cross-sell of 8+ products. Manages managed accounts, expands product holding, and supports retention through regular customer engagement and family account deepening. Brings strong exposure to liability products and branch-level client servicing.
Overview
1
1
Language
11
11
years of professional experience
Work History
Relationship Manager
HP COMPANY – (DISTRIBUTION – BHUMI TRADING )
05.2025 - Current
- Developed and implemented targeted marketing campaigns to drive customer engagement and retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Led initiatives to identify new business opportunities, contributing to revenue growth through strategic partnerships.
- Oversaw account management processes, ensuring compliance with company policies and industry regulations.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Products to be handled ( laptop )
Kotak Mahindra Bank Ltd
Relationship Manager, Business Banking
09.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Relationship Manager
ICICI Bank Limited. Surat
10.2022 - 08.2024
- Working as a Relationship Manager with Role and Responsibilities
- Relationship building with cross selling of Bank Products(Gold, Insurance, Saving A/c , Current A/c, FDR’s other fee Income products)
- Managing relationship with the Managed Account holders with a view to enhance CASA, manage retention, and add more family members to this group of managed accounts as well as increasing the product holding of these customers
- Products to be handled: Branch Banking Liability Products(Investments, Gold, Saving Accounts, Current A/c, Gold, Forex, Fixed Deposits, RD and other fee income products), Bank Asset product (Farm Equipment’s Loans, Farmer Finance, Rural Housing Loan, Credit Franchises, Rural Education loan, Auto loans)
- Since 12 Oct 22 to 31 Aug 2024
Assistant Manager
Aditya Brila
02.2022 - 07.2022
- Worked as an Assistant Manager
- Core sales Education loan and sales and service.
- Service request, login Etc
- Since 11Feb-22 to 08 july22
Sales Executive
Bajaj Finance (Surat)
03.2015 - 01.2022
- Worked as Sales Executive
- Consumer loan And cross sell like additional product warranty.
- Sale EMI Credit Card
- Open market lead generate
- Total 32 store hand For loan related service
- Since 18 Mar15 to10 Jan22
Education
SSC -
H.M.Mehta High School
Vile01-2009
B.COM - COMMERCE
INSTITUTE OF BUSINESS MANAGEMNT AND ENGINEERING
12-2014
HSC - COMMERCE
RAJABHAU MONE JUNIOR COLLEGE
GOREGAON-RAIGAD01-2011
Skills
Relationship management
Cross-selling
Lead generation
Customer retention
Sales closing
CASA management
Deposit products
Loan products
Insurance products
Fee income products
Interests
Hobby: Reading, Listening Music, Watching Movies
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Relationship Manager
HP COMPANY – (DISTRIBUTION – BHUMI TRADING )
05.2025 - Current
Kotak Mahindra Bank Ltd
Relationship Manager, Business Banking
09.2024 - 02.2025
Relationship Manager
ICICI Bank Limited. Surat
10.2022 - 08.2024
Assistant Manager
Aditya Brila
02.2022 - 07.2022
Sales Executive
Bajaj Finance (Surat)
03.2015 - 01.2022
HSC - COMMERCE
RAJABHAU MONE JUNIOR COLLEGE
B.COM - COMMERCE
INSTITUTE OF BUSINESS MANAGEMNT AND ENGINEERING
SSC -
H.M.Mehta High School