Santosh John
Bangalore
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
10
10
years of professional experience
Work History
Sr. Associate, PA, Compliance Operations-Variable (5408)
Amazon Development Center
05.2020 - Current
- Started with Amazon as Senior Associate for PA-Doc Review process and worked with multiple other process like Seller Appeals, Epic & Manually Classification.
- I was POC when my team was handling Doc Review process. Always maintained my Quality Scores at 100%.
- Working towards my goals of aiming at providing ideas and thoughts to improve my process.
- Worked in Seller Appeals process, Manual classification, EPIC and ASIN Review.
- Also being part of the Restricted products- Rule Writing team.
- Mentored junior associates, fostering skill development and promoting a collaborative work environment.
- Developed and executed strategic initiatives that aligned with organizational goals and drove business growth. I was the owner for project on ASHVA EU-5 for Seller Appeals process.
- Analyzed performance metrics to identify trends, informing data-driven decision-making for project management.
- Streamlined communication between departments, ensuring alignment on key projects and reducing response times.
- Facilitated training sessions on new tools and systems, increasing team proficiency and knowledge retention. I have also trained GDN and IAS node for Seller Appeals-NA toys.
- Managed project timelines and deliverables, ensuring successful completion within scope and budget constraints.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Senior Process Associate
Tata Consultancy Services (TCS)
02.2018 - 05.2020
- Working with the Shell account handled by TCS for Global support.
- At the beginning started with Level1 technical support for their respective applications and software, later was promoted to Level2 after a consistent WOW performance.
- Was also a part of the E2E team, which managed the end to end resolution for the business users for any critical issues.
- End to End product troubleshooting and maintenance and updating of the software of the specified Shell products.
- Solving the problems and troubleshooting in both offline and online and assisting the service to customers effectively.
- Being main reason for the growth of the organization by giving best success rate for the products and taking responsibility for the product support effectively.
- I aimed to be in the “Wall of Fame” in TCS- Shell, finally achieved my success.
Full Time Intern as Electrical Engineer
Delta Test and Measurements
02.2017 - 04.2017
- Demonstrated testing and support to multiple Megger make Electrical Instruments at different Power transmission sites.
- Conducted rigorous testing and troubleshooting of electrical circuits for optimal performance. Testing such as Transformer testing, Relay testing, current/potential testing, Oil BDV and Oil tan delta testing, Insulation testing and Earth testing with Megger Electrical instruments.
- Collaborated with cross-functional teams to develop innovative engineering solutions.
- Led project planning and execution, ensuring adherence to timelines and budgets.
Application and Sales Engineer
Spidersweb Network Solutions Pvt Ltd
01.2016 - 05.2017
- Good knowledge on the design for the products for structured cablings, wireless solution, routing & switching, EPABX & intercom solution, Data centre solutions, surveillance solution and access control systems and power supplies and also troubleshooting of with any interruption after installation.
- End to End product troubleshooting and maintenance and updating of the software of the specified products.
- Good experience in sales with different clients for banking, constructions, healthcare, hospitality, education, IT & ITES, manufacturing etc.
- Providing Application support and solution for customer queries through online and offline. Preparing technical Comparison of products with customer specification.
Technical support Executive
Dell international Ltd
08.2015 - 12.2015
- End to End product troubleshooting and maintenance and updating of the software of the specified Dell products.
- Solving the problems and troubleshooting in both offline and online and assisting the service to customers effectively.
- Being main reason for the growth of the organization by giving best success rate for the products and taking responsibility for the product support effectively.
- With 5 month Experience.
Senior Process Associate
Accenture
05.2017 - 10.2017
- Streamlined process workflows to enhance operational efficiency and reduce turnaround times.
- Implemented data-driven decision-making processes to optimize resource allocation and maximize productivity.
- Identified modifications to processes and procedures that would promote better efficiency.
Education
Bachelors - EEE
Rajiv Gandhi Institute of Technology Engineering College
Bangalore, Karnataka05-2015
Pre-University College - Electronics
St Joseph’s PU College
Bangalore, Karnataka05-2011
Std 10 -
Florence English School
Bangalore, Karnataka05-2009
Skills
- Compliance operations
- Quality assurance
- Process improvement
- Project management
- Training facilitation
- Strategic initiatives
- Technical troubleshooting
- Documentation review
- Communication skills
- Time management
PERSONAL DETAILS
Language’s known English, Tamil, Kannada, Telugu and Hindi
Timeline
Sr. Associate, PA, Compliance Operations-Variable (5408)
Amazon Development Center
05.2020 - Current
Senior Process Associate
Tata Consultancy Services (TCS)
02.2018 - 05.2020
Senior Process Associate
Accenture
05.2017 - 10.2017
Full Time Intern as Electrical Engineer
Delta Test and Measurements
02.2017 - 04.2017
Application and Sales Engineer
Spidersweb Network Solutions Pvt Ltd
01.2016 - 05.2017
Technical support Executive
Dell international Ltd
08.2015 - 12.2015
Bachelors - EEE
Rajiv Gandhi Institute of Technology Engineering College
Pre-University College - Electronics
St Joseph’s PU College
Std 10 -
Florence English School
DECLARATION
I declare that the information and facts stated herein above are true and correct to the best of my knowledge and belief. Place: Bangalore Date: (Santosh John)
SUMMARY
- Bachelors in EEE from Rajiv Gandhi Institute of technology engineering college, Bangalore with experience in Sales & Application engineer.
- Good experience in assistance for the Client requirements in different field.
- Good experience in sales and also by meeting the company targets as per planned strategy
- End to End product troubleshooting and maintenance and updating of the software of the specified Shell products.
- Solving the problems and troubleshooting in both offline and online and assisting the service to customers effectively.
- Giving best success rate for the products and taking responsibility for the product support effectively.
- Good experience in sales with different clients for banking, constructions, healthcare, hospitality, education, IT & ITES, manufacturing etc.
PERSONAL DETAILS
Hobbies Listening to music, Paintings, Pets, Sports Hockey, Chess, Cricket, Playing Indoorgames