Santosh Kadam
Mumbai
Summary
Results-oriented executive with a proven track record in client and channel management, excelling in revenue generation and market expansion. Expertise in leading teams to meet financial objectives through strategic account management and budget oversight. Career includes significant roles at Zuno and SBI General Insurance, emphasizing relationship building with brokers and corporate clients.
Overview
22
22
years of professional experience
Work History
Vice President
- Zuno General Insurance Limited
04.2023 - Current
- Led the development and expansion of a nationwide strategic broker network, strengthening distribution channels and driving sustained growth in untapped markets.
- Led Western Region sales and distribution operations, driving business growth and channel performance.
- Owned regional P&L and budget management, optimizing resource allocation and delivering business objectives while maintaining profitability.
- Built and led high-performing teams that enabled successful entry into new markets, resulting in increased market share and stronger regional presence.
Deputy Vice President
- Zuno General Insurance Limited
04.2021 - 03.2023
- Assisted in building relationships with brokers and corporate clients to support channel growth and meet budgeted GWP and loss ratios.
- Facilitated structured relationship management and planned monthly visits to ensure compliance with SLAs for quotations and queries.
- Supported the creation of new market opportunities through marketing initiatives, competitor analysis, and engagement with key decision makers.
Assistant Vice President
- Zuno General Insurance Limited
07.2019 - 03.2021
- Developed business strategy for Edelweiss General Insurance brand establishment
- New Product Launching along with Reinsurance and Product Development Team
- Engaged channel partners and sourced new business in line with underwriting guidelines
- Executed strategic business planning aligned with annual operating plan
Branch Channel Manager
- SBI General Insurance Co Ltd
09.2017 - 07.2019
- Assisted in managing Mumbai corporate team under direction of regional head.
- Supported teams in achieving sales objectives across mid corporate specialty and retail lines.
- Helped prepare and monitor monthly and annual sales budgets to meet business goals.
- Conducted performance reviews and assisted in identifying areas for team improvement.
- Coordinated training initiatives for team members and channel partners.
Manager - Corporate & Specialty Business
- SBI General Insurance Co Ltd
07.2013 - 08.2017
- Drove revenue growth through cross-selling and new business acquisition within SBI Mumbai corporate client portfolio.
- Improved client retention through effective management of operations, claims, and grievance handling.
- Delivered tailored solutions by coordinating across SBI functions to enhance service for corporate clients and bankers.
- Managed Mumbai zone specialty lines (Marine, Liability, Trade Credit), driving growth and retention via broker and banca channels.
Relationship Manager
- ICICI Lombard General Insurance Co Ltd
04.2011 - 06.2013
- Managed corporate client portfolio, driving retention, renewals, and long-term relationship growth.
- Achieved revenue targets through effective account management and consistent business development.
- Coordinated with underwriting, claims, and operations teams for smooth policy servicing and execution
Team Leader - Network Services
- United HealthCare India Pvt Ltd
02.2008 - 03.2011
- Assisted in pan-India hospital empanelment and supported rate negotiations with insurers and corporates.
- Contributed to building hospital network coverage focused on geographic and specialty needs.
- Supported execution of network expansion plans while observing performance across regions.
Sr. Executive
- Raksha TPA Pvt Ltd
04.2004 - 01.2008
- Built connections with insurers, divisional offices, and agents to address claims and payment-related concerns.
- Managed relationships with brokers and corporate partners, resolving claims related to cashless services and ID cards.
- Facilitated hospital empanelment and managed relationships to align with geographic and corporate needs.
Education
WELINGKAR INSTITUTE OF MANAGEMENT
MumbaiINSURANCE INSTITUTE OF INDIA
MumbaiMUMBAI UNIVERSITY
Skills
- Sales and Marketing
- Client and channel management
- Team Building And Leadership
- Strategic planning
- Market analysis
- Budget management
ACHIEVEMENTS
- ZUNO ACE Top Leader Award - FY 25-26
- ZUNO ACE Top Region Award - FY 25-26
- ZUNO The Ace Super Squad - Best Vertical Award, FY 24-25
- ZUNO The Ace Zonal Award, FY 23-24
- EGIC Ace Best Business Vertical, FY 22-23
- EGIC Ace Zonal Award, FY 21-22
- SBIG Best Liability Cover Drive - Mumbai Region, 2018
- SBIG Extraordinary Performance Award, 2013
- ICICI Broking 20:20 Qualifier for New Business, 2013
- ICICI Pragati Top Qualifier for Retention & New Business, 2012
Timeline
Vice President
- Zuno General Insurance Limited
04.2023 - Current
Deputy Vice President
- Zuno General Insurance Limited
04.2021 - 03.2023
Assistant Vice President
- Zuno General Insurance Limited
07.2019 - 03.2021
Branch Channel Manager
- SBI General Insurance Co Ltd
09.2017 - 07.2019
Manager - Corporate & Specialty Business
- SBI General Insurance Co Ltd
07.2013 - 08.2017
Relationship Manager
- ICICI Lombard General Insurance Co Ltd
04.2011 - 06.2013
Team Leader - Network Services
- United HealthCare India Pvt Ltd
02.2008 - 03.2011
Sr. Executive
- Raksha TPA Pvt Ltd
04.2004 - 01.2008
WELINGKAR INSTITUTE OF MANAGEMENT
INSURANCE INSTITUTE OF INDIA
MUMBAI UNIVERSITY