Santosh Kumar Dash

L2/L3 Security Infrastructure Operations: Delivered advanced support for firewall filtering, SSL inspection, URL filtering, and application/cloud access control.

Security Standards & Risk Analysis: Investigated emerging security standards, authentication protocols, and performed vulnerability assessments, penetration testing, and risk analysis to strengthen enterprise defenses.
Incident and Change Management: Managed incidents, changes, escalations, and problem resolution for connectivity and security infrastructure issues. Skilled in packet capture and analysis using Wireshark.
Zscaler Administration: Hands-on expertise with ZIA, ZPA, ZDX Admin Portals, including ZTE implementation, cloud connector, and branch connector configuration.
Technical Guidance & Troubleshooting: Provided end-user support and technical troubleshooting for Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Client Connector (ZCC).

Integration & Collaboration: Worked with network security, cloud, and IT teams to integrate Zscaler with Azure AD, Okta, firewalls, and SD-WAN.

Monitoring & Documentation: Maintained architecture docs, SOPs, monitored performance, and stayed current with Zscaler updates and industry trends.

• Supported Philips India Limited across multiple locations.

• Supported Philips India Limited across multiple locations

Supported IT Infrastructure and Operations.

Provide hardware and networking training, and desktop support.

• Supported SBI branches across Odisha.