Open To Work
Hi, I’m
Santosh Kumar Thakur
New Delhi
Summary
Results-driven professional with 10 years of experience in EV operations,Driver management and vehicle maintenance, currently serving as General Manager for aftersales. Expertise in developing cost-effective strategies and policies that enhance organizational growth and commercial performance. Focused on optimizing resources and managing relationships to ensure efficient operations within budget and timelines.
Overview
19
years of professional experience
Work History
NaArNi Technologie solutions Pvt.ltd
General manager after sale
09.2025 - Current
Job overview
- Set up a new city service centre. (Infra, Manpower and Tools)
- Managed after-sales operations for electric buses, ensuring timely service, maintenance, and issue resolution.
- Coordinated with OEM engineering teams to diagnose and troubleshoot EV powertrain, battery, and electronic system issues.
- Conducted periodic health checks, performance analysis, and battery diagnostics using OEM tools.
- Oversaw warranty claims, documentation, and compliance with manufacturer standards.
- Provided technical support to service centers, dealerships, and field technicians.
- Ensured availability of critical EV components by planning and monitoring spare parts inventory.
- Delivered customer training on EV safety, charging procedures, and vehicle operation best practices.
- Monitored telematics and remote diagnostics data to predict failures and improve fleet uptime.
- Led service camps, preventive maintenance drives, and customer satisfaction improvement programs.
- Maintained detailed service records, prepared reports, and presented insights to management for product improvement.
- Coordinated with R&D and quality teams to report recurring technical issues and support field trials.
- Ensured adherence to safety protocols, high-voltage handling guidelines, and environmental standards.
- Naarni Techno Solutions is engaged in manufacturing high-range luxury EV buses in collaboration with Azad India Mobility.
- Assisted the sales team in meetings with transport operators across different cities to support business development and customer engagement.
- Helping with making maintenance application (Tools)
moEVing Urban Technologies Pvt Ltd
Head of Vehicle Maintenance and Charging Infra Operation
06.2022 - 08.2025
Job overview
- To reduce vehicle downtime and maximize utilization of vehicles, started in-house maintenance activities, helping both sides to reduce cost of maintenance and increasing utilization of vehicles.
- Set up service centers in charging infra, hire skilled technicians and executives from similar backgrounds.
- The night service started for general check-up and preventive maintenance.
- New City charging Infrastructure setup as per business requirement.
- Setup In House Multi Brand Service center for 2w &3W
- Hired Skilled manpower (Technician and Executive)
- Vehicle uptime increased.
- Cost optimization
- Parts inventory
- Avoiding vehicle towing
- Increasing operational efficiency and vehicle optimization
- Tech adoption and implementation
- Helped to make maintenance applications.
moEVing Urban Technologies Pvt Ltd
New Project lead
02.2020 - 06.2022
Job overview
- Managed North and East operations and P&L.
- The new city was launched.
- Developed operational team structure to enhance efficiency.
- Facilitated skilled team buildup to strengthen capabilities.
- Established internal and external charging infrastructure for operations.
- Executed cost optimization strategies to improve profitability.
- Collaborated with cross-functional teams to understand EV logistics, trialed and tested multiple OEM products, and researched driver and delivery partner payouts within their community.
- Conducted market intelligence analysis to inform business strategies and product offerings.
- Cultivated customer relationships to drive business growth and retention.
- Product tested and feedback.
- Served customers like E-Com, Pharma, FMCG, Grocery, Courier, Milk Run, Bakery
Lithium Urban Technologies Pvt. Ltd.
General Manager (New project and Continuous Improvement)
01.2019 - 11.2020
Job overview
- Experience to set up a new branch, New Project
- New project setup including the infrastructure of new city (From manpower to assets), Resolving issues of an existing project, Process setup of all departments like recruitment, maintenance, and specialty of operation, making the proposition of drivers according to business requirements.
- Experience of manage EV fleet including maintenance.
- Experience in team set up, new vehicle registration, branding on vehicle, driver hiring process setup, vendor for vehicle accessories and maintenance.
- Making SOP as per requirement with considering challenges of core team.
- Help to build maintenance tools
- Making Process to operate in a professional manner.
- Reviewing the process to make it a success.
- Much aware the challenge and precautions to avoid the problem.
- Have good contact with EV supplier and Charger supplier it helps to resolve issues in minimal time frame.
- Activities for Employees and drivers’ welfare.
- Activities for Employees and drivers’ welfare.
- Maintaining SLA with supplier as per agreement.
- Taking care of different type of customers like telecom, Manufacturer, IT, BPO, Cargo and Ecommerce of Delhi-NCR.
- Taking care of different types of customers like Telcom, Manufacturer, IT, BPO, Cargo and Ecommerce of Delhi-NCR.
- Maintaining relations with customers and Suppliers for long term relationship and sustainability of business.December 2016 - December 2018
- Operation Head NCR Lithium Urban Technologies Pvt Ltd
- Experience to set up new office as startup of company and branch.
- Experience in team set up, new vehicle registration, Branding on vehicle, driver hiring process setup, vendor for vehicle accessories and maintenance.
- Activities for Employees and drivers’ welfare.
- Making SOP as per the requirement with considering challenges of core team.
- Worked on many transports management tools and applications.
- Taking care of different types of customers like Telcom, Manufacturer, IT, BPO, Cargo and Ecommerce of Delhi-NCR.
- Maintaining SLA with supplier as per agreement.
- Maintaining relation with customers and Suppliers for long term relationship and sustainability of business.
- Managing 40 pus employees of different locations of Delhi-NCR and understanding the challenges and their need.
- Understand the need of different type of customers and provide better services as per their requirements.
Mahindra and Mahindra (Mahindra Logistics Limited)
Operation Manager
09.2010 - 12.2016
Job overview
- Managed diverse customer base, including telecom, manufacturing, IT, BPO, cargo, and e-commerce sectors in Delhi-NCR.
- Maintaining relation with customers and Suppliers for long term relationship and sustainability of business.
- Hiring suppliers as per customer requirement with minimum cost without compromising the quality and compliance.
- Cultivated long-term relationships with customers and suppliers to ensure business sustainability.
- Oversaw 50+ employees across various locations in Delhi-NCR, addressing challenges and meeting their needs.
- Taking care different type of customer like Telcom, Manufacturers, IT, BPO, Cargo and Ecommerce of Delhi-NCR.
- Interfaced with clients to address customer complaints and implemented suggestions to enhance client satisfaction.
Orix Auto Infrastructure Services Ltd
Operation Executive
04.2007 - 09.2010
Job overview
- Deftly handling wide spectrum of transportation and coordination activities including:
- Coordinated cab arrangements for guests and staff across all locations in India, ensuring reliable transportation services.
- Assigned vehicles based on order, time, and location to optimize logistics.
- Assigning the shifts for Staff & Drivers.
- Inspection of drivers & their vehicles.
- Compiled and updated daily booking reports to ensure accurate record-keeping.
- Registering the online bookings in register and computer.
- Forwarding the booking to related branches.
- Monitored fleet performance by tracking missing kilometers and fuel averages, contributing to effective vehicle management.
- Successfully handled and managed the entire operations of the organization including logistics, back up support and implement cost effective ways of executing tasks.
- Liaise with the vendors/suppliers while analyzing and reviewing their quotations/billings, the taxation compliances, purchase orders, Vendor Reconciliation, invoices & agreements, ensuring timely payments.
- Addressed client complaints and implemented suggestions, enhancing customer satisfaction and service quality.
- Managed transportation logistics for VIP movements, daily bookings, and fleet operations.
Education
New Delhi
Graduate Diploma from Electrical Engineering
01-2006
Bihar
B.SC Math(H)
01-2000
B I CMadhubani, BR
Intermediate from science
01-1994
H.M.G Nepal BoardJanakpur, Nepal
High School from Science
01-1992
Skills
EV Ecosystem
After-sales optimization
Operations management
Driver Management
Revenue growth
Strategic planning
Workforce management
Recruitment strategies
Policy development
Relationship management
Team Leadership
Product support
Vendor Development
Coordination / Negotiation Skills
Awarded
Awarded For the best employee of the year 2008 in Orix Auto Infrastructure Service Ltd. by the CEO of the company., Awarded For the best employee of the year in 2012 and 2014 in Mahindra Logistics Ltd. by the business head of the company., Got an incentive Trip to Malaysia from Mahindra Logistics Ltd. In Jul-2014 for good performance.
Training Undertaken
- Professional Skill & Communication Training from ETERNITY PLACEMENT and TRAINING INSTITUTE through HERTZ on Personal and Professional skill development from 23ird March 2007 - 27th March 2007 (5 days), New Delhi
- Professional Selling Skill Program from TATA TELCOM SERVICES on Direct Selling skill, Bangalore
- HVAC Training:
- 7 days Training in JTAC on HVAC system and maintenance of Buses
Computer Skills
- Operating Systems: Microsoft Windows 2000, XP, and Vista
- Packages: Microsoft Office (PowerPoint, Word, and Excel
Timeline
General manager after sale
NaArNi Technologie solutions Pvt.ltd
09.2025 - Current
Head of Vehicle Maintenance and Charging Infra Operation
moEVing Urban Technologies Pvt Ltd
06.2022 - 08.2025
New Project lead
moEVing Urban Technologies Pvt Ltd
02.2020 - 06.2022
General Manager (New project and Continuous Improvement)
Lithium Urban Technologies Pvt. Ltd.
01.2019 - 11.2020
Operation Manager
Mahindra and Mahindra (Mahindra Logistics Limited)
09.2010 - 12.2016
Operation Executive
Orix Auto Infrastructure Services Ltd
04.2007 - 09.2010
H.M.G Nepal Board
High School from Science
B I C
Intermediate from science
B.SC Math(H)
Graduate Diploma from Electrical Engineering