Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Acknowledgement
Timeline
Generic

Santosh Muchahary

Ahmedabad

Summary

Customer service professional with over 6 years of experience delivering exceptional support and building strong client relationships. Proven ability to listen actively and resolve issues efficiently, resulting in high customer satisfaction. Adaptable and eager to learn, consistently embracing new challenges and roles. Strong commitment to maintaining high standards of service excellence.

Overview

6
6
years of professional experience

Work History

Customer Delight Ninja

ZURU TECH INDIA
Ahmedabad
01.2023 - 04.2025
  • Manage customer interactions on social media platforms and email, monitoring and reporting on customer engagement and work closely with Brand Marketing Manager to ensure best-in-class customer journey.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Customer Service Executive

EGS CONTACT CENTER SOLUTIONS
Vadodara
05.2021 - 01.2023
  • Provided exceptional services to potential and existing customers by identifying customer needs, responding to customer queries and collaborated with internal departments to optimize customer services and brand awareness.
  • Educated customers on promotions to enhance sales. Implementing up-selling strategies such as accessories and complementary purchase to boost revenue.

Chat Sales Associate

TTEC INDIA
Ahmedabad
11.2018 - 04.2021
  • Assisted customers by listening closely, finding solution to problems and making recommendation based on extensive product knowledge.
  • Optimized every touch-point within customer journey from initial contact to post-purchase support.

Education

AISSCE - Humanities

Army Public School
Guwahati
03.2014

Skills

  • Typing speed of 50 WPM
  • Effective communication
  • Team collaboration
  • Problem solving
  • Interpersonal skills
  • Client-centered approach

Hobbies and Interests

  • Outdoor Sports
  • Travelling

Languages

  • English
  • Hindi
  • Bodo
  • Assamese

Acknowledgement

I hereby declare that the above mentioned details are true to the best of my knowledge.

Timeline

Customer Delight Ninja

ZURU TECH INDIA
01.2023 - 04.2025

Customer Service Executive

EGS CONTACT CENTER SOLUTIONS
05.2021 - 01.2023

Chat Sales Associate

TTEC INDIA
11.2018 - 04.2021

AISSCE - Humanities

Army Public School

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Santosh Muchahary