Santosh Pednekar
Mumbai
Summary
Confident in resolving technical issues, particularly within Windows environments. Skilled in communication and teamwork, often translating complex IT concepts into clear, actionable steps. Adaptable and quick to learn, always seeking to improve efficiency and user satisfaction.
Overview
15
15
years of professional experience
Work History
Desktop Support Engineer
Span Systems
06.2025 - Current
- Provided technical support to 100+ users across multiple locations including Mumbai (office & warehouse), Delhi, and Dubai through both remote and on-site support .
- Delivered Level 1 & Level 2 support for desktops, laptops, printers, and IT peripherals, ensuring minimal downtime and quick issue resolution.
- Installed, configured, and maintained Windows OS, MS Office 365, and business applications .
- Managed Office 365 Admin Center , including email ID creation, user management, and license assignment .
- Handled Active Directory operations such as user account creation, password resets, access control, and security compliance.
- Diagnosed and resolved hardware, software, and network-related issues efficiently.
- Performed new system installation and configuration for desktops and laptops as per organizational standards.
- Coordinated with HR for new joiner onboarding , including system setup, user account creation, and access provisioning.
- Performed LAN cable testing, patching , and basic network troubleshooting.
- Carried out hardware repairs and replacements , including laptop screens, batteries, and keyboards.
- Conducted regular system updates, patching, and backups to maintain system security and performance.
- Maintained accurate IT asset inventory and documentation for systems, configurations, and support activities.
- Provided end-user support and basic training on systems, applications, and IT policies.
- Collaborated with internal IT teams to ensure smooth integration of desktop systems with overall IT infrastructure.
Desktop Engineer
ConnnellCaldic
06.2015 - 01.2025
- Provided technical support to 200+ users across multiple locations including Mumbai (office & warehouse), Delhi, and Bangladesh (Dhaka), both remote and on-site .
- Delivered Level 1 & Level 2 support for desktops, laptops, printers, and IT peripherals, ensuring minimal downtime.
- Installed, configured, and maintained Windows OS, MS Office 365, and other business applications .
- Diagnosed and resolved hardware, software, and network issues efficiently.
- Managed Active Directory user accounts , email setup, password resets, and access control.
- Performed new system installation and configuration for desktops and laptops as per company standards.
- Coordinated with HR for new joiner onboarding , including system setup, user creation, and access provisioning.
- Installed and configured Wi-Fi routers, access points , and ensured secure and stable network connectivity.
- Handled LAN cable testing, patching , and basic network troubleshooting.
- Installed and integrated biometric attendance machines with existing infrastructure.
- Performed hardware repairs and replacements including laptop screens, batteries, and keyboards.
- Conducted regular system updates, patching, and backups to maintain security and performance.
- Maintained IT asset inventory and documentation for systems, configurations, and support activities.
- Provided end-user support and basic training on new systems, tools, and IT policies.
- Collaborated with internal IT teams to ensure smooth integration of desktop systems with organizational infrastructure.
Desktop Support Engineer
Taurus Computer system
03.2011 - 05.2015
- Hardware and Software Support: Troubleshoot and resolve issues with desktop hardware and software, including operating systems and applications.
- Installation and Configuration: Set up new desktop systems, install software, and configure settings according to organizational standards.
- User Support: Provide technical assistance to end-users, addressing issues via phone, email, or in-person.
- System Maintenance: Perform regular updates, patches, and backups to ensure systems are secure and up-to-date.
- Documentation: Maintain documentation for procedures, configurations, and support tickets.
- Collaboration: Work with IT teams to integrate desktop solutions with broader IT strategies and infrastructure.
Education
HSC -
Institute of technology management studies
MumbaiT.Y.BCOM - undefined
Institute of technology management studies
01-2013
S.S.C. - undefined
Ganesh Vidyalay
Mumbai, MH01-2007
Skills
Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting, and software installation
Playing Cricket
- Strong interest in learning new technologies and improving troubleshooting skills
- Hands-on experience with system setup, and Basic network configuration
- Good communication skills with ability to support users effectively
- Languages known: English, Hindi, Marathi
Timeline
Desktop Support Engineer
Span Systems
06.2025 - Current
Desktop Engineer
ConnnellCaldic
06.2015 - 01.2025
Desktop Support Engineer
Taurus Computer system
03.2011 - 05.2015
T.Y.BCOM - undefined
Institute of technology management studies
S.S.C. - undefined
Ganesh Vidyalay
HSC -
Institute of technology management studies