Santosh Shirshwal
gaiarsain
Summary
Proactive professional with a strong focus on customer relationship management and campaign implementation. Experience in developing policies that promote safety and well-being, ready to leverage skills to enhance service quality and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
F&B Executive
Antara senior leaving
Dehradun
07.2022 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed and implemented policies promoting a safe living environment for seniors.
Executive
Tamarind Resturant
Roorkee
11.2019 - 05.2022
Team Leader
Grand 5 Resort
Meerut
11.2017 - 05.2019
Executive
Hotel Deep Residency
Roorkee
03.2017 - 04.2019
Team Leader
Clarks in Hotel
Shahibabad
12.2016 - 10.2017
Guest Service Associate
Hotel Park ascent
Noida Sec 62
05.2014 - 09.2016
- Greeted guests warmly, ensuring a welcoming atmosphere at the resort.
- Assisted guests with inquiries, providing timely and accurate information.
- Managed reservations using property management systems efficiently.
- Resolved any customer complaints or issues professionally and efficiently.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Tracked inventory of supplies needed for the front desk area such as stationery, brochures, maps.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Guest Service Associate
Bravura gold resort
Pratapur Meerut
04.2013 - 05.2014
Guest Service Associate
The Yellow chilli resturant
Noida sec 63
08.2012 - 04.2013
Counter Sales Executive
Pan India Pvt.Ltd
Delhi
10.2010 - 07.2012
Education
Intermediate
GIC Gairsain
Uttrakhand03-2009
High School
GIC Gairsain
Uttrakhand03-2007
Skills
- Staff scheduling
- Inventory management
- Customer relationship management
- Policy development
- Campaign implementation
- Team leadership
Languages
English
Upper Intermediate (B2)
B2
Garhwali
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Certification
Basic Computer.
Accomplishments
Employee of the Month, Trendsetters Award.
Affiliations
Playing cricket.
Timeline
F&B Executive
Antara senior leaving
07.2022 - Current
Executive
Tamarind Resturant
11.2019 - 05.2022
Team Leader
Grand 5 Resort
11.2017 - 05.2019
Executive
Hotel Deep Residency
03.2017 - 04.2019
Team Leader
Clarks in Hotel
12.2016 - 10.2017
Guest Service Associate
Hotel Park ascent
05.2014 - 09.2016
Guest Service Associate
Bravura gold resort
04.2013 - 05.2014
Guest Service Associate
The Yellow chilli resturant
08.2012 - 04.2013
Counter Sales Executive
Pan India Pvt.Ltd
10.2010 - 07.2012
Intermediate
GIC Gairsain
High School
GIC Gairsain