Santosh Kumar Bantupalli

• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Tracked receipts, employee hours and inventory movements.
• Reported on updates to process specifications and progress.
• Configuring new remote logins for team members.

• Worked on a specific project as a team with the Manager, Supervisor, and Team Lead, completing it to perfection.
• Followed workflow processes as per the SOP.
• Organized reports.
• In the absence of the Team Lead, worked as a stand-in.
• Resolved problems, improved operations and provided exceptional service.
• Conducted research, gathered information from multiple sources and presented results.

· Promoted to PE-I after gaining experience on the commercial insurance Policy Issuance process.
· I worked with a team of 12 process executives and on a variety of carriers.

· I successfully implemented two new processes and made them billable to my organization.

· In the PE category, I received the Quality Star Award.