SANTOSH KUMAR MOLLETI
Visakhapatnam
Summary
Dynamic professional with extensive expertise in after-sales service and customer relationship management at EUREKA FORBES. Demonstrated success in elevating team performance through impactful coaching and strategic decision-making. Proficient in process enhancement and conflict resolution, fostering client retention and satisfaction in competitive markets.
Overview
21
21
years of professional experience
Work History
Cluster Head
ION EXCHANGE INDIA PVT LTD
04.2023 - Current
- Handling after sale service in HWS Department across AP
Key Account Manager (After sales Service of AP)
ELICA PB KITCHEN APPLIENCES PVT LTD
10.2022 - 04.2023
- Facilitated regular client meetings to review progress and gather feedback on objectives and challenges.
- Trained and mentored junior staff in account management best practices to enhance team capabilities.
- Maintained current knowledge of industry developments and competitor activities to inform strategic decisions.
- Identified growth opportunities within existing accounts and explored potential new customer acquisitions.
- Established strong client relationships through consistent communication and proactive follow-up efforts.
PERFORMANCE COACH
EUREKA FORBES
10.2020 - 10.2022
- Conducted training sessions on effective communication and leadership skills.
- Facilitated workshops to improve team dynamics and collaboration.
- Assessed client progress through regular feedback and performance metrics.
- Provided one-on-one coaching to assist service team in achieving personal goals.
GCSS (Group Customer Service Supervisor)
EUREKA FORBES
09.2015 - 10.2020
- Supervised customer service team of 40 representatives to uphold high service standards.
- Handled escalated customer complaints, resolving issues promptly and effectively.
- Monitored service metrics, providing actionable feedback for ongoing enhancement.
- Implemented process improvements to boost operational efficiency across team functions.
RSO (RETAIL SALES OFFICER)
EUREKA FORBES
10.2014 - 09.2015
Customer Service Co-Ordinator
SUN DIRECT PVT LTD
Visakhapatnam
11.2011 - 09.2014
Service Group Leader for Forbes Pro Division
EUREKAFORBES LTD
12.2007 - 03.2011
- Key Role taken in Service at Coastal Andhra Pradesh.
Service Technician for Domestic water purifiers
EUREKA FORBES LTD
05.2004 - 11.2007
Education
Inter - MPC
Board of Intermediate
Visakhapatnam04-2000
S.S.C -
Board of Secondary School Education
VisakhapatamnBBA -
Acharya Nagarjuna University
GunturSkills
- Microsoft Office Suite
- Customer relationship management
- After-sales service
- Team performance monitoring
- Process improvement
- Performance coaching
- Client retention strategies
- Meeting facilitation
- Team leadership
- Staff training
- Conflict resolution
- Effective communication
- Strategic decision-making
- Problem-solving
- Relationship building
- Feedback analysis
- Cross-functional coordination
- Organizational development
- Operations management
- Corporate communications
- Workforce planning
- Product launches
- Identifying flaws
- Work order follow-through
- Organizational skills
Languages
English, Telugu, Hindi
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
PERSONAL PROFILE:
- Name: SANTOSH KUMAR. M
- Fathers Name: Kesava Rao
- Date of Birth: 10-05-1983
- Nationality: Indian
- Marital Status: Married
- Sex: Male
- Languages Known: English, Telugu, and Hindi
- Permanent Address: SANTOSH KUMAR. M Flat No 502, Ramteja Residency Ratnagiri Nagar, Sujatha Nagar Visakhapatnam 530051
- Place: VISAKHAPATNAM
- (SANTOSH KUMAR.M)
Timeline
Cluster Head
ION EXCHANGE INDIA PVT LTD
04.2023 - Current
Key Account Manager (After sales Service of AP)
ELICA PB KITCHEN APPLIENCES PVT LTD
10.2022 - 04.2023
PERFORMANCE COACH
EUREKA FORBES
10.2020 - 10.2022
GCSS (Group Customer Service Supervisor)
EUREKA FORBES
09.2015 - 10.2020
RSO (RETAIL SALES OFFICER)
EUREKA FORBES
10.2014 - 09.2015
Customer Service Co-Ordinator
SUN DIRECT PVT LTD
11.2011 - 09.2014
Service Group Leader for Forbes Pro Division
EUREKAFORBES LTD
12.2007 - 03.2011
Service Technician for Domestic water purifiers
EUREKA FORBES LTD
05.2004 - 11.2007
Inter - MPC
Board of Intermediate
S.S.C -
Board of Secondary School Education
BBA -
Acharya Nagarjuna University
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