Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
PERSONAL PROFILE:
Timeline
Generic

SANTOSH KUMAR MOLLETI

Visakhapatnam

Summary

Dynamic professional with extensive expertise in after-sales service and customer relationship management at EUREKA FORBES. Demonstrated success in elevating team performance through impactful coaching and strategic decision-making. Proficient in process enhancement and conflict resolution, fostering client retention and satisfaction in competitive markets.

Overview

21
21
years of professional experience

Work History

Cluster Head

ION EXCHANGE INDIA PVT LTD
04.2023 - Current
  • Handling after sale service in HWS Department across AP

Key Account Manager (After sales Service of AP)

ELICA PB KITCHEN APPLIENCES PVT LTD
10.2022 - 04.2023
  • Facilitated regular client meetings to review progress and gather feedback on objectives and challenges.
  • Trained and mentored junior staff in account management best practices to enhance team capabilities.
  • Maintained current knowledge of industry developments and competitor activities to inform strategic decisions.
  • Identified growth opportunities within existing accounts and explored potential new customer acquisitions.
  • Established strong client relationships through consistent communication and proactive follow-up efforts.

PERFORMANCE COACH

EUREKA FORBES
10.2020 - 10.2022
  • Conducted training sessions on effective communication and leadership skills.
  • Facilitated workshops to improve team dynamics and collaboration.
  • Assessed client progress through regular feedback and performance metrics.
  • Provided one-on-one coaching to assist service team in achieving personal goals.

GCSS (Group Customer Service Supervisor)

EUREKA FORBES
09.2015 - 10.2020
  • Supervised customer service team of 40 representatives to uphold high service standards.
  • Handled escalated customer complaints, resolving issues promptly and effectively.
  • Monitored service metrics, providing actionable feedback for ongoing enhancement.
  • Implemented process improvements to boost operational efficiency across team functions.

RSO (RETAIL SALES OFFICER)

EUREKA FORBES
10.2014 - 09.2015

Customer Service Co-Ordinator

SUN DIRECT PVT LTD
Visakhapatnam
11.2011 - 09.2014

Service Group Leader for Forbes Pro Division

EUREKAFORBES LTD
12.2007 - 03.2011
  • Key Role taken in Service at Coastal Andhra Pradesh.

Service Technician for Domestic water purifiers

EUREKA FORBES LTD
05.2004 - 11.2007

Education

Inter - MPC

Board of Intermediate
Visakhapatnam
04-2000

S.S.C -

Board of Secondary School Education
Visakhapatamn

BBA -

Acharya Nagarjuna University
Guntur

Skills

  • Microsoft Office Suite
  • Customer relationship management
  • After-sales service
  • Team performance monitoring
  • Process improvement
  • Performance coaching
  • Client retention strategies
  • Meeting facilitation
  • Team leadership
  • Staff training
  • Conflict resolution
  • Effective communication
  • Strategic decision-making
  • Problem-solving
  • Relationship building
  • Feedback analysis
  • Cross-functional coordination
  • Organizational development
  • Operations management
  • Corporate communications
  • Workforce planning
  • Product launches
  • Identifying flaws
  • Work order follow-through
  • Organizational skills

Languages

English, Telugu, Hindi

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

PERSONAL PROFILE:

  • Name: SANTOSH KUMAR. M
  • Fathers Name: Kesava Rao
  • Date of Birth: 10-05-1983
  • Nationality: Indian
  • Marital Status: Married
  • Sex: Male
  • Languages Known: English, Telugu, and Hindi
  • Permanent Address: SANTOSH KUMAR. M Flat No 502, Ramteja Residency Ratnagiri Nagar, Sujatha Nagar Visakhapatnam 530051
  • Place: VISAKHAPATNAM
  • (SANTOSH KUMAR.M)

Timeline

Cluster Head

ION EXCHANGE INDIA PVT LTD
04.2023 - Current

Key Account Manager (After sales Service of AP)

ELICA PB KITCHEN APPLIENCES PVT LTD
10.2022 - 04.2023

PERFORMANCE COACH

EUREKA FORBES
10.2020 - 10.2022

GCSS (Group Customer Service Supervisor)

EUREKA FORBES
09.2015 - 10.2020

RSO (RETAIL SALES OFFICER)

EUREKA FORBES
10.2014 - 09.2015

Customer Service Co-Ordinator

SUN DIRECT PVT LTD
11.2011 - 09.2014

Service Group Leader for Forbes Pro Division

EUREKAFORBES LTD
12.2007 - 03.2011

Service Technician for Domestic water purifiers

EUREKA FORBES LTD
05.2004 - 11.2007

Inter - MPC

Board of Intermediate

S.S.C -

Board of Secondary School Education

BBA -

Acharya Nagarjuna University

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