Santosh Kumar M S

Company Overview: Drishti Soft Solutions Pvt. Ltd, an Exotel company.

• Managing a team and assessing their results according to the key performance indicators they need to meet.
• Make sure to retain team members by addressing their challenges related to their performance, etc.
• Coached, mentored and trained team members in order to improve their job performance.
• Empathize with every aspect of the customer experience, putting customers' needs first.
• Collaborating with solution architects and the sales team to refine the pre-sales solution and deliver the optimal solution to the client.
• Partnered closely with other cross-functional team members (PreSales, Sales, Product, Service, Support) to translate business needs and product requirements into new solutions for customers.
• Protecting and growing the recurring revenue in terms of Net Revenue Retention (NRR).
• Responsible for the CSAT score.
• Handling client escalations by collaborating with the Product, Service, and Support (and other internal) teams.
• Onboarding new customers in order to ensure product adoption.
• Managed and maintained a portfolio of key accounts, fostering long-term relationships.
• Conducted regular business reviews to comprehend customer needs and address concerns.
• Increased sales by implementing effective up selling and cross selling techniques.
• Maintain high levels of customer engagement and satisfaction, with a focus on customer loyalty.
• Work closely with the product team to provide regular feedback to enhance and build new features.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Logo retention.

• Managing Global Major Accounts and Local Major Accounts PAN India
• Good Break Through records in the first year and helped the Company to receive recurring business by Upsell and Cross Sell for the coming years
• Creating need for our products and solutions with effective product positioning and consultative approach
• Working as Consultant for Business Automation Solutions pertaining to printing and documentation related practices
• Converting the prospect from Hardware selling to Optimized Print Solutions which includes (Hardware, Software and Value added services)
• Analyzing Competition's Business strategy and market trends helps to penetrate in to Strategic Accounts
• Build account wise strategies to crack new accounts
• Elevating Company Revenues by up selling and cross selling to the existing accounts
• Excellent record in client Retention by maintaining Relationship with the key stake holders and end users

• Business Management for South East Asian Countries, Solution Selling (Cloud Based ERP solution on Saas Model), New Process Implementation
• (Hotelogix)

• Key Accounts Management, Strategic Relationship Management, New Business Development, Team Management, MIS, Competitor Analysis, Client Relationship Management, After-sales Support Office Automation Industry

• Company Overview: (Pearson-Educomp)
• Concept Sales, Corporate Sales, Key Accounts Management, New Business Development, Team Management, MIS, Competitor Analysis, Client Relationship Management, Recruitment Industry
• (Pearson-Educomp)

• Company Overview: (naukri.com)
• Corporate Sales, Key Accounts Management, New Business Development, Market Data Analysis, MIS, Competitor Analysis, Market Penetration, Territory Management, Cold Calling, Post-sales Services, Market Share Expansion
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