Santosh Kumar Patra
Bhubaneswar
Summary
Customer-oriented Store Manager offering over 11 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Airplaza Retail holding pvt. Ltd. (Vishal Mega Mart)
Keonjhar
05.2023 - Current
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
Store Manager
Reliance Retails Limited
Durgapur
08.2022 - 05.2023
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Manager Operations
Trent Limited
Bhubaneswar
10.2016 - 08.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Store Manager
Mohan Clothing Co. Pvt Ltd (Blackberrys)
Rourkela
08.2014 - 08.2016
- Recruit and hire staff for the store to meet the needs of customers.
- Complete schedules and assign duties and responsibilities to the store’s staff.
- Train new employees and provide continuing education and training to current employees.
- Manage store inventory.
- Evaluate staff quarterly and replace staff as needed based on performance based metrics.
Fashion Consultant
Shoppers Stop
Bangalore
03.2012 - 05.2014
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
MBA - Marketing & Finance
Regional College of Management
OdishaBBA -
Rourkela Institute of Management Studies
OdishaIntermediate - Science
CHSE
OdishaH.S.C -
Divine Life Academy
OdishaSkills
- Team Development
- Decision-making skill
- Team Building
- Store operations
- Application Software: MS office Application
- Maximizing profitability
- Staff Management
- Loss Prevention
- Retail Inventory Management
- Recruiting and Hiring
Additional Information
Father's Name
Abhimanyu Patra
Mother's Name
Ranjeeta Patra
Permanent Address
House No-L-II/28, Phase-2, Kalinga Vihar,
Chhend, Rourkela, Pin-769015
Present Address
Plot No-547, Jagannath Vihar, Sunderpada,
Bhubaneswar, Pin-751002
Personal Data
Date of Birth: 21st Dec 1986
Nationality: Indian
Hobbies
- Playing Cricket
- Listening to Music
Timeline
Store Manager
Airplaza Retail holding pvt. Ltd. (Vishal Mega Mart)
05.2023 - Current
Store Manager
Reliance Retails Limited
08.2022 - 05.2023
Assistant Manager Operations
Trent Limited
10.2016 - 08.2022
Store Manager
Mohan Clothing Co. Pvt Ltd (Blackberrys)
08.2014 - 08.2016
Fashion Consultant
Shoppers Stop
03.2012 - 05.2014
MBA - Marketing & Finance
Regional College of Management
BBA -
Rourkela Institute of Management Studies
Intermediate - Science
CHSE
H.S.C -
Divine Life Academy
Languages
English, Hindi & Oriya
Languages
English, Hindi & Oriya
Similar Profiles
MANASH DEYMANASH DEY
Store Manager at Airplaza Retail Holdings- Vishal Mega MartStore Manager at Airplaza Retail Holdings- Vishal Mega Mart
AVNEET KOURAVNEET KOUR
CUSTOMER SERVICE/ASSISTANT CASHIER/RECEPTIONIST at VISHAL MEGA MART RETAIL STORECUSTOMER SERVICE/ASSISTANT CASHIER/RECEPTIONIST at VISHAL MEGA MART RETAIL STORE
Manoj GirManoj Gir
Forklift Operator at Mega Mart Retail Pvt. Ltd.Forklift Operator at Mega Mart Retail Pvt. Ltd.