Santosh Kumar Verma

• Presently, I am leading India's Service operation and business, collaborating with Channel Partners to build a highly skilled technical team and an efficient team of 800+ engineers from 140+ Channel partners.
• Our goal is to create the best customer service-oriented team, delivering exceptional technical and professional support across all 750+ districts of India, ensuring utmost customer satisfaction.
• Additionally, I am focused on driving Quality and Service Business through our Channel Partners, achieving a consistent growth rate of 25% or more annually.
• I am responsible for formulating and designing quarterly, half-yearly, and yearly plans, policies, and strategies aimed at enhancing channel development. This involves conducting various training sessions, review meetings, and half-yearly assessments, followed by rewarding and recognizing outstanding performances.
• Moreover, I have made substantial contributions to the growth of Mindray's internal service team. Additionally, I play a crucial role in quarterly planning for the inventory of over 9,000+ types of spare parts and accessories. As a result, we have achieved a remarkable Parts DFR (Defect-Free Rate) of over 90% within India.
• I am also responsible for managing a significant Installed Base (IB) exceeding 1.8 lac machines, spanning across four regions of India.

• From August 2016 to November 2018, I successfully led and managed 15 channels consisting of 155 engineers, overseeing operations in Northern India and Nepal.
• In addition, I supervised a direct team of six engineers. During this time, our collective efforts led to outstanding growth in service-sales, achieving an impressive increase of over 20%, from $7.8 million to $11.9 million USD.
• As a result of our exceptional performance, we were honored with two international award schemes, recognizing our team's excellence and achievements.

• Managed and supervised a team of 26 engineers overseeing 9 modalities, including CT, MR, Cathlab, PAT-CT, Ultrasound, X-Ray, mammography, C-arm, and Life support systems.
• Drove customer satisfaction to its peak, fostered strong team dynamics, and achieved outstanding service-sales business amounting to over 8 million USD.
• Led and successfully navigated four ISO 13485 international audits on a biennial basis.
• Additionally, it contributed to our LCT's remarkable achievement, securing the 3rd position out of 18 LCTs in India.

• I managed a team of 9 engineers and collaborated with 12 channel partners.
• Achieved a remarkable 43% growth (equivalent to 3.2 million USD) in the service-sales business.
• Received accolades for exceptional customer satisfaction, securing four out of five awards in Southeast Asia.

• Accomplished the seamless integration of DATEX OHMEDA's service business in northern India, leading to the revitalization of the team and service dealers.
• Delivered exceptional results with a remarkable 30% increase in revenue, amounting to 1.2 million USD.

• Undergone extensive technical training in Milwaukee and West Palm Beach, USA, which significantly contributed to establishing a robust network of 7 dealers in Northern India.
• Notably, I achieved the prestigious Global Award, the Master Circle Award, during my time in Hawaii, USA, in 2003.
• Additionally, in 2006, I was honored with the Top Talent Award in Kinnabalu, Malaysia. These achievements demonstrate my commitment to excellence and continuous professional growth.

Accomplished the seamless merger of Marquette into GE in the northern region of India, assuming full accountability for the service operations of all Marquette products.

• I oversaw technical services for Marquette products, covering a substantial territory comprising one-third of India.
• I successfully led a team of six engineers, ensuring efficient and effective operations.
• To enhance my expertise, I underwent training in prominent locations such as Bangalore, Singapore, and Hong Kong.

• Following one year of experience as a Quality Testing Engineer for PC-286 at EDP AIDS Pvt. Ltd. in New Delhi, I transitioned to AMDL as a Service Engineer, specializing in advanced international medical equipment sourced from esteemed brands such as Data Scope, Bard, CPI, Sensor Medix, Coro Matrix, Intel PC, and Marquette.